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Sick Cover from Kendlebell Naas

There seems to be a pretty nasty bug doing the rounds this week, which has confined many staff to their homes, and left workplaces short handed. But even an ill wind blows some good, and...

Telephone Answering: In-House vs Outsourced

At the moment many businesses are finding recruitment difficult, and finding it increasingly difficult. Especially in relation to front of house, receptionist and admin roles. So what are the costs of in-house call answering (receptionist)...

Kendlebell Naas enables businesses to work smarter

Alternative Staffing – Modified Staffing – Varied Staffing  At the moment many businesses are finding recruitment more difficult than in the past. Plus retention of staff is also proving harder. The service we provide at...

Customer Service: The Customer is Always Right

How a business engages with their customer base says a lot about their attitude. Do your clients, patients, customers chose to contact you? And why do they contact you via that medium? Communication has changed...

Kendlebell Naas is for…

People often ask us who is our business for? And when is comes down to the answer is quiet simple. Whether you are a start-up or an established business, whether you have been around for...

Win on Call Experience

We live in a very immediate world, people want instant answers, fast responses. How do you treat your customers or prospective customers?  According to Google: 70% of mobile searchers regularly call a business from a...

Our Clients Choose When We Answer

I was speaking with a fellow member of a networking group yesterday, lets call him Josh. Josh was asking me about the prospective clients I am looking for? He seemed to think – having know...

Quotes on good customer service & more!

Career goals come in all shapes and sizes, but certain threads are universal. The vast majority of people want a better work-life balance for instance. Each week on a Monday we feature a quote on...

Choosing a Service Solution vs Recruiting

Front of house/reception is a crucial role in many organisations. Often the first voice a prospective client, staff member or supplier hears will be that of a receptionist. Receptionists are like brand ambassadors, they don’t...