Diary Management from Kendlebell Naas

Diary Management from Kendlebell Naas

  Diary management – How to increase your income and Customer Service   You know the feeling? You are in the middle of a patient treatment and your landline or mobile phone rings. Of course, you cannot answer it during a treatment, but it could be a...
Business Innovation during Covid 19

Business Innovation during Covid 19

It is amazing to see how businesses have adapted their business model due to the covid 19 pandemic, ensuring that they can provide service to their valued customers and keeping some revenue streams alive. Buying local has become more important with the 2 km travel...
Pinpointing Your Bullseye Customer – 5 Questions To Ask

Pinpointing Your Bullseye Customer – 5 Questions To Ask

Here is a useful and interesting blog from Gerard Tannam the owner and Director of IslandBridge Brand Development . The blog specifically looks at how your business can find and define its core customer through 5 key questions. It’s well worth a read for any...
Benefits of using a Telephone Answering Service

Benefits of using a Telephone Answering Service

As we all know you only “get one opportunity to create a first impression”. In a lot of cases the first contact a potential client experiences is when the pick up the phone to contact your business. As we all know you only “get one opportunity to create a first...
What To Look For From Your Call Answering Service

What To Look For From Your Call Answering Service

Are you getting the most from your telephone answering service? Here are some things to look out for… ​   Are all of your calls answered in YOUR BUSINESS NAME Are their staff fully trained professionals? Your calls should be treated as important and be...
Choosing A Phone Answering Service

Choosing A Phone Answering Service

Choosing the correct telephone answering service is something that can effect not only customers perceptions of you but also your profitability…   Using the right answering Service means that you NEVER EVER miss an important phone call. Most answering...
Women in Franchising

Women in Franchising

Business experts will tell you that the success rate of a start-up business is greatly enhanced if you are part of a franchise. A recent survey in the UK found that 90% of franchisee respondents were profitable in 2011 and that a failure rate of only 2.8% applied for...
Great Customer Service – A Lesson from Bruce

Great Customer Service – A Lesson from Bruce

I had the pleasure of seeing Bruce Springsteen playing in Kilkenny on Saturday night and boy what a concert. While I was in recovery mode yesterday I was thinking about lessons that Bruce could teach us business people about delivering great customer service.  ...