Why?
Small and medium sized businesses are the backbone of the Irish economy. According to Statista there are 254,228 of them (more here). Looking at young businesses in particular, often entrepreneurs in an effort to hit the ground running, try an do everything. Mobile numbers on websites, home addresses and so on. As time goes by and revenues along with workload starts to grow, plus employee numbers, this structure rapidly becomes unsustainable. Young businesses then look at the call answering systems and at call-centres for telephone answering services. But to be fair, our services bring benefits for young and old businesses alike.
Why?
Our team are specialists in telephone answering, think of us as just another outsourcing option. Much like other areas of your business – payroll, graphic design or SEO, outsourcing your call answering is as straightforward.
- Increases productivity. Your team members don’t have to juggle tasks, they aren’t be constantly distracted. They can focus on their work.
- Improve customer retention: every business has a busy time. Our team can answer all your calls unconditionally or conditionally, all or some. No more calls ringing out or missed. Ultimately leading to higher retention levels.
- You save money: our dedicated telephone answering service is very cost effective. When using our services you don’t have to worry about spending money on, call related technology. Plus when your calls come in to us, we will answer them all in your business name.
Be more efficient
Our primary services – telephone answering and virtual receptionist, enable businesses to be more efficient and productive. In other words, with us budgets go further, while also improving customer experience. Why struggle with recruitment? Or have specialist staff dealing with cold callers and tyre kickers? Our specialist services come at c30% of the cost of an in-house receptionist.
Part of our offering that usually interests newer businesses is postal addresses. We provide postal addresses in two ways – just as postal or a as a registered business. If you have other specific postage requirements please free free to get in touch here.
Our telephone answering services will enable you to work smarter while saving you money, Kendlebell Naas – The Perfect Answer. Additionally see more blogs here.
Why not find the right service rather than the right person?
Many employers are struggling with recruitment, finding it hard to find the right candidates at the moment. In some cases companies are finding it difficult to even get candidates for interviews. We can help! Particularly for virtual receptionist and telephone answering type roles. Plus you can dip your toe with free trial testing our services for your business, €0 for two weeks, no cost, no obligation and no risk. Saving you hassle and time during the recruitment process, no CVs, no no-shows, no interviews and so on.
Surely a two week free trial is better than a probation period? And costs much less! Plus you get more staff hours! For many outsourcing a different aspect of there business seems like a foreign concept, but your payroll is outsourced, your graphic design is outsourced, your IT, your events and lots more.
Logic
What is the difference between a staff member say a receptionist and our services? We won’t turn the alarm off or open the office door. But we will answer all your phone calls – Monday to Friday, 8.30am to 6.00pm, solidly. What do we mean by solidly? Well there will be no breaks in service, like lunches breaks, sick days, annual leave and so on. Each call is answered in the way you want with the relevant details. Plus we will manage your diary and take online payments if you need us to too. For small and medium sized businesses our team also ad the Illusion of size which can be a useful perk of our services.
Kendlebell Naas
Our services enable businesses to be more efficient and productive. In other words, with us budgets go further, while also improving customer experience. Stop struggling with recruitment. Our services come at c30% of the cost of an in-house receptionist.
What are our primary offerings?
- Telephone Answering Services
- Virtual Reception Services
- Service Desk
- Helpdesk solutions
- Diary Management
What do our clients think? See their testimonials here. Additionally see more blogs here.
One Chance
“You don’t get a second chance to make a first impression,” says James Uleman, PhD, a psychology professor at New York University and researcher on impression management. “In spite of the congeniality of many professional gatherings, judgments are being made and impressions formed all the time.” This is taken from an article by Mark Rowh, see more here. Often a phone call from a prospective client is the first interactive engagement you have with that person. And in business first impressions often turn into lasting impressions. What does your behaviour say to your callers? First Impressions Matter.
Nick Moran wrote an article for Forbes way back in 2014, which is still relevant today – “Why do First Impressions Matter?” Check it out here. Interesting the article details the unconscious nature of first impressions. Our conscious minds can handle roughly 40 bits of information a second (bps). Which to be fair, sounds like a lot. However our unconscious minds can handle 11 millions bps. This means our unconscious minds handle first impressions, along with a lot of other things, because our conscious minds are easily overwhelmed with just talking and trying not to spill coffee on ourselves.
In First Impressions by Phone
The first impression you make when a business call comes through is, the time it takes you to answer the call, 9 seconds (3 rings) ideally. What do you think going straight to voicemail or calls ringing out would say about a business? But for calls answered your greeting is the next step, which is all to often overlooked. Your greeting is great opportunity to make a positive impact on the customer. Personalise your answer, introduce yourself and the business. Doing this takes no more time, but it can leave a significant impact on your customer. Setting you apart from your competition, making certain your customers know they called the right place. When you answer a call you should be prepared, have a plan for what you will say and so on.
Phone Top Tips:
- Smile
- Be aware of their tone. Is their voice lazy or enthusiastic?
- Speed. It is important to find the right balance. Not too fast, your not rushing the caller. Likewise, not too slow as that can come across as uninterested.
- Posture. Tone is affected by posture. If slouching your voice can sound automated.
- Rhythm. Use speech that engages the caller.
Our Services & Customisation
Kendlebell Naas specialise in first impressions. Our team of Personal Assistants handle your calls to to your exact specifications and requirements. Our services are totally customisable. When a call comes in we take a detailed message which is then relayed to you by email, text or both. Alternatively, calls can be transferred directly to you or your colleagues, on your Direct Dial or mobile phone number.
Our services will enable you to work smarter while saving you money, Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including Voicemail a Dinosaur and Outsourcing for Small Business.
Free Trial
We offer a two week, no cost, no obligation, no risk free trial to all new prospective Telephone Answering/Virtual Assistant customers. Why? To let them see the benefits of our services for themselves. The trial can be easily set up here.
Our Services & Customisation
Kendlebell Naas’ provide telephone answering services for 30% the cost of a receptionist. Our team of Personal Assistants handle your calls to to your exact specifications and requirements. Our services are totally customisable.
We give you a number to divert to – be that all calls, when busy, when unanswered and so on. When that number rings with us, we answer it as directed by you; “Good morning/afternoon Kendlebell Naas, XXXX speaking, how may I help you?”. When a call comes in we take a detailed message which is then relayed to you by email, text or both. Alternatively, calls can be transferred directly to you or your colleagues, on your Direct Dial or mobile phone number. For some clients, we mange diaries, take payments, log service calls, others simply take simple messages right the way to informing the client that the shop might be closed for 2 weeks a Mark and Mary are gone holidays! See this Forbes article “The Pros and Cons of Outsourcing” here.
Results for you!
No more:
- Tyre kickers! Yes, no more tyre kickers!
- Missed calls!
- Distractions, when you are trying to concentrate.
- Silent voicemails!
Results for your clients!
- Unanswered calls – no more
- No more call ping pong
- Feeling of appreciation
Our Services & Customisation
Kendlebell Naas’ provide telephone answering services for 30% the cost of a receptionist. Our team of Personal Assistants catch your calls to to your exact specifications and requirements. Plus our services are totally customisable and will enable you to work smarter while saving you money, Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including Voicemail a Dinosaur and Outsourcing for Small Business.
To see the benefits of our services for yourself, get the ball rolling on a Free Trial here.
What is a Non-Geographic Number (NGN)?
A Non-Geographic Number (NGN) is a number not associated with any specific location. Often used by government, businesses and charities. However the lines they are a changing, some of these numbers are set to change soon. From next year, 1st January 1850, 1890 and 076 will be no more. After that 1800 and 0818 will continue alone into the future. Businesses that wish to enhance their national presence. Or perhaps create a national presence are more likely to have a Non-Geographic Number. Why? Geographic numbers are tied to a place. For example, 01 for Dublin, 021 for Cork, 061 for Limerick and so on. Having a Non-Geographic Number signals a willingness to handle national queries.
Difference
What is the difference between 1800 and 0818 numbers? 1800 numbers are also known as freephone number, are free for the caller. The business covering the cost. Why provide a free telephone number? Because hopefully by facilitating a call, you will be able to generate more sales. Calls to 1800 numbers can only be made from the Republic of Ireland (like 1850 and 1890 numbers). Universal numbers – 0818 can be called from anywhere in the world. In recent years their cost along with 1850 and 1890 numbers has reduced significantly.
Non-Geographic Numbers – The Benefits
There are 3 main benefits of Non-Geographic Number: Firstly, the Illusion of size – Non-Geographical Numbers may enhance presence. “If it looks real and feels real, do you think it matters if it’s real?” ― Secondly, they provide geographic anonymity. And finally they enable you to Track Sales/monitor campaigns, e.g. a dedicated number to a campaign.
Also freephone numbers – 1800 – can drive on sales. 80% people know 1800 is free to call, which can give you a competitive edge vs your competition. As customers are incentivised to contact you. According to the Forrester study (2017), the majority (60%) of marketers agree that those who place an inbound phone call convert to a customer 30% faster than those who did not. On top of this according to the study, your average phone customers spend 28% more! See more on the study here.
Phone Numbers
Kendlebell Naas’ provide a range of telephone numbers, both Geographic and Non-Geographic Numbers, dependent upon need. In addition to providing the numbers, we can point this numbers too. Point them where? Whenever you want! Be that to your mobile, or ourselves plus other options too.
Additional Services
Our services enable businesses to be more efficient and productive. In other words, with us budgets go further, while also improving customer experience.
What are our primary offerings?
- Telephone Answering Services
- Virtual Reception Services
- Service Desk
- Helpdesk solutions
- Diary Management
What do our clients think? See their testimonials here. Additionally see more blogs here, including Voicemail a Dinosaur and Outsourcing for Small Business.
At the local chamber of commerce, Kildare Chamber of Commerce and various other networking meetings, one question always seems to come up. “Who are our customers?” The detailed answer tends to be a little bit longwinded. Why? Because we answer calls for such a wide range of businesses. Often it can depend on the day of the week, as our medical type clients (primarily physios and podiatrists) tend to have more calls at the start of the week. Our trades people tend to be busier at the end of the week. The short answer is anyone missing calls or anyone with a phone!
Missing calls = Lost Business
Lets be honest if you are missing calls from current customers or prospective customers you are losing business. If you want happier customers and more sales closed, call centre services can get you over that line. Overwhelmingly customers want excellent customer service, this is what keeps them with a brand. Using a call centre is not going to fix issues overnight, poof, success, no. Outsourcing your calls is not solely about saving money but improving service (see more here). You need to choose the best call centre for you, and integrate it into your business. You need to do a bit of research or maybe undertake a free trial (we offer a 2 week one). If you manage or own a business, you’re an excellent candidate for our services. In recent times staffing has become more and more of an issue for businesses too.
Revenue Generation
When it comes to efficiency and productivity, many one person operations, along with small and medium sized businesses, drop the ball. Instead of focussing on revenue generating aspects of the business. Often smaller businesses seem to try to focus on doing everything, thereby mastering nothing. Kendlebell Naas provide telephone answering services for 30% the cost of a receptionist. Our services enable businesses to be more efficient and productive, with budgets going further, while also improving customer experience. Particularly for those businesses missing calls.
What are our primary offerings?
- Telephone Answering Services
- Virtual Receptionist Services
- Service Desk
- Helpdesk solutions
- Dairy Management
If you’re still asking the question “Do I need a call answering service?”, then you haven’t been listening. The answer is yes, of course. Whichever industry you work for, whichever business you represent, whatever you do – our services can and will benefit you in multiple ways.
The Challenge
The challenge to you as a manager or business owner is, who is the caller; the caller could be anyone. Say in the case of a physiotherapist, your time is what is of value, you provide a service. Plus missing calls reflects poorly on your brand image.
Here are 5 reasons why physios like many other businesses need a call answering service:
- Every call is valuable (caller rang call wasn’t missed; caller had a pleasant experience, changed a appointment or arranged one)
- Your time is valuable (no missed calls, huge time saved on admin)
- Time is of the essence (Callers/people want instant gratification)
- Brand image matters (“Do you know XXXX they never answer the phone!”)
- Additional overheads cause stress (staff – lunch-time cover, holidays, sick days, management = stress)
Services
Our team of Personal Assistants handle your calls to to your exact specifications and requirements . Plus our services are totally customisable. When a call comes in we take a detailed message which is then relayed to you by email, text or both. Alternatively, calls can be transferred directly to you or your colleagues, on your Direct Dial or mobile phone number.
Focus
Our telephone answering services gives your employees and/or you the ability to focus on the task at hand, no more going through voicemails, missing calls, answering calls with clients present and so on. We answer your phone(s), so you can focus on what you need to concentrate on – in many cases generating revenue. Plus, no wasted time on cold calls – time wasters, cold callers, sales people are all screened, before they get to you.
The client experience is important, people do talk. Our services will enable you to work smarter while saving you money, Kendlebell Naas – The Perfect Answer. Additionally see more blogs here.
“If you deprive yourself of outsourcing and your competitors do not, you’re doing yourself out of business.” – Lee Kuan Yew, Former Prime Minister of Singapore. Outsourcing to our Virtual Receptionist Services brings lots of benefits to businesses. Our team work closely with you and your colleagues, which enables us to provide a stellar service. Our 2 week free trial, allows you to try out our services, at no cost, no risk and no obligation. David Bell’s HR Department had a piece on collaboration here, in many ways using our services is more of a collaboration/co-source rather than an outright outsource, as there is so much communication between your staff and ours. We want to understand your needs and objectives.
4 reasons to use the Virtual Receptionist Service from Kendlebell Naas
Cost-effective
Our virtual receptionists allow you to avoid the cost of hiring a full-time receptionist. This means you can save up to 70% on Receptionist costs to spend in other parts of your business.
On hand
Our Personal Assistants work on your behalf from 8.30 to 6.00pm, Monday to Friday. Plus there are no missed calls, no lunch breaks, no sick days or annual leave for you to deal with.
No Missed Calls
Whilst you are on the road with a million and one other things to do, it is just not possible for you to answer every call. But answering telephone calls is what our Personal Assistants do, on a daily basis. We improve your customer satisfaction and retention rates.
Excellent Customer Service
We are proud of the services we provide to our customers and yours, particularly our primary offerings of Virtual Receptionist Service and Telephone Answering Service.
Our Services & Customisation
Kendlebell Naas’ provide telephone answering services for as little as 30% the cost of a receptionist. Our team of Personal Assistants handle your calls to to your exact specifications and requirements. Our services are totally customisable. When a call comes in we take a detailed message which is then relayed to you by email, text or both. Alternatively, calls can be transferred directly to you or your colleagues, on your Direct Dial or mobile phone number.
Our services will enable you to work smarter while saving you money, Kendlebell Naas – The Perfect Answer. Additionally see more blogs here.
You are dealing with a very important task in the office, but then the phone rings. What happens when the phone rings? You glance around the office to see who is free. But everyone is already on a call, so you pick it up, a little reluctantly and answer probably a little more abruptly than you should do. No one in your office is sitting by the phone waiting for it to ring. Which means that when the phone in your office rings, the call is interrupting that staff member from a task.
The Challenge
The challenge to you as a manager or business owner is, who is the caller; the caller could be anyone. Say in the case of an Estate Agent, the caller could be someone looking to rent out their garage or someone looking to put in an offer on a multi-million Euro property. The first response could earn or cost your team thousands of Euros. That said there are forums and articles written as to why Estate Agents don’t answer phones like this one here.
Here are 4 reasons why Estate Agents need a call answering service:
- Every call is valuable (warmer leads have a value – rang you company; had a pleasant experience, left their details and some info)
- Time is off the essence (Callers/people want instant gratification)
- Brand image matters (“Do you know XXXX they never answer the phone!”)
- Additional overheads cause stress (staff – lunch-time cover, holidays, sick days, management = stress)
So how do you make sure that, when the phone rings, no matter who answers the phone, the caller is made feel appreciated, valued and listened-to? One option would be using a Telephone Answering Service like ourselves in Kendlebell Naas, with our team of Personal Assistants.
Customised Services
Our team of Personal Assistants handle your calls to to your exact specifications and requirements . Our services are totally customisable. When a call comes in we take a detailed message which is then relayed to you by email, text or both. Alternatively, calls can be transferred directly to you or your colleagues, on your Direct Dial or mobile phone number.
Ping Pong, Ping Gone
No more telephone ping-pong, where a caller keeps missing you and you them. They instead speak to one of our experienced Personal Assistants. And they are now a warm lead. Plus you get a SMS message, an email or both with their contact details.
Focus
Our telephone answering services gives your employees and/or you the ability to focus on the task at hand. We answer your phone(s), so you can focus on what you need to concentrate on – in many cases generating revenue. Plus, no wasted time on cold calls – time wasters, cold callers, sales people are all screened, before they get to you.
The client experience is important, people do talk. Our services will enable you to work smarter while saving you money, Kendlebell Naas – The Perfect Answer. Additionally see more blogs here.
Catch Your Calls
At the moment most trades people builders, plumbers, tilers, carpenters etc. are very busy (see more here), most seem to be booked up for the next couple of months. Many are missing calls, from current clients, prospect clients and calls from people that they do not want as clients. Having to call them back in between jobs or when you have a bit of free time is not ideal. Plus a large proportion of them want urgent or small jobs done, the kind of work that you might not be taking on currently. Why not let us catch your calls?
Conor O’Connell, Director of the Southern Region of the Construction Industry Federation (CIF). “Demand is going very high. Population growth is high, employment growth is high.” See more here. But you are involved in the trades you already know that you are busy.
This is were Kendlebell Naas’ team of Personal Assistants come in, we will answer your calls and we will follow your guidance on what to do with them. Our team of Personal Assistants at Kendlebell Naas will catch your calls, and pass them in the right direction with the right leads going to you and the undesirable leads will get a kick to touch. Meaning no more tyre kickers!
In Action
How does this work in action? Phone rings and we catch your calls:
- “Good morning Brian Doyle Plumbing, Mary here, how many I help you?”
- “Brian is not available at the minute, can I please take your contact details?”
- “Is there a specific job you are ringing Brian in relation too?”
- “Brian will be in touch with you on that, you can be added to our waiting list”
OR
- “Apologies, Brian is not undertaking that kind of work at the minute, he would recommend XXXXXXXX” (No more tyre kickers!)
Family
Some people that you want to be able to ring you directly, not a problem. There are a couple of divert options which can vary depending on your supplier: divert: if not reachable (phone off or no coverage), if busy, if not answered and at all times. For call transferring we would patch/transfer the call to you. Using conditional diverting you can have every call ring your phone first before it comes to us. Either way you won’t miss out on important calls from family or friends.
Results
No more:
- Tyre kickers! Yes, no more tyre kickers!
- Missed calls!
- Distractions, when you are trying to concentrate.
- Silent voicemails!
Our Services & Customisation
Kendlebell Naas’ provide telephone answering services for 30% the cost of a receptionist. Our team of Personal Assistants catch your calls to to your exact specifications and requirements. Plus our services are totally customisable and will enable you to work smarter while saving you money, Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including Voicemail a Dinosaur and Outsourcing for Small Business.
Opportunity
“Nothing is more expensive than a closed mind, and a missed opportunity” H. Jackson Brown. No one sets out in to miss business opportunities. Websites have become big focus areas for businesses over the last 15 years, and rightly so. But, according to AdInsight a whooping 65% of businesses consider phone calls to be their most valuable, highest quality source of leads.
Some people have had life changing phone calls, calls that changed their business overnight. Are you one of these people? If yes, it probably means you don’t like missing calls. If you are not one of these people, are you sure you’re not? Do you miss a lot of calls? Perhaps you have already missed “the” call. Missing a call is not small, you may have worked very hard for that call in the first place. Missing calls is bad business, how big was the opportunity you just missed? Through our services in Kendlebell Naas you’ll never miss a call again..
Reports
Margot Whitney wrote an article last September “The 10 Types of Business that MUST use Call Tracking”, check it out here. The list included home services (builders), the legal profession, dental and cosmetic surgeries, mortgage/finance people and others. But who in reality shouldn’t be using call tracking? In our message system after/as a call is taken a SMS text, email or both is sent to the relevant person or people. So you have a record of every call you receive. Our Daily reports can be imported directly into various CRM systems.
In Action
Even for simple things, like meetings, your phone won’t buzz intermittently during the meeting, while you are missing calls. Rather than coming out of a meeting to 10 missed calls, instead you have detailed texts and /or emails. Which enables you to work more efficiently, driving your business on. Answering calls is good business vs missing calls is bad business.
Our Services & Customisation
Kendlebell Naas’ provide telephone answering services for 30% the cost of a receptionist. Our team of Personal Assistants handle your calls to to your exact specifications and requirements. Our services are totally customisable. When a call comes in we take a detailed message which is then relayed to you by email, text or both. Alternatively, calls can be transferred directly to you or your colleagues, on your Direct Dial or mobile phone number.
Our services will enable you to work smarter while saving you money, Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including Voicemail a Dinosaur and Outsourcing for Small Business.