How do you treat your customers? Do you regularly miss calls? Are people left on hold? Maya Angelou was a poet, memoirist and civil rights activist. She said “People will soon forget what you said. They will never forget how you made them feel.” And that feeling is important. Our team of dedicated Personal Assistants, are professional call answerers, with 98% of calls answered in 20 seconds. And with a call abandonment rate of less than 0.5%. Our services; Call Answering and Virtual Receptionist, enable businesses to win on customer experience. This can be especially important if you are in a crowded category like an estate agent, tradesperson and so on.
Imagine you have a plumbing issue in your house. You call the first plumber, he is highly recommended, the calls ring out (and no response comes). Then you call a 2nd plumber, just as highly recommended, but you get a voicemail and no response to the couple you leave, You call a 3rd plumber not as highly recommended but the call is answered, by one of our experienced Personal Assistants and we advise that currently we are unavailable for that type of work, in the short term but would be available in 6 to 8 weeks. Then you ring the 4th “plumber”, this guy is a bit of a handyman rather than a plumber but he is available. He comes out “fixes” the issue and the problem persists, and then as the weeks pass actually gets worse, when you eventually decide to go at the issue again, whom do you call? The 3rd plumber! Why? Because he appreciated your business.
Is the action or process of differentiating or distinguishing between two or more things or people. Not only do our services facilitate this but we do so in a very cost effective way. We only charge you for the work that we do. You decide when you divert your calls to us, be that on Mondays and Fridays, the 2nd half of every day, if you don’t answer your mobile or all the time.
Why do Businesses come to us?
Because of the quality of the service we deliver, with call answering for instance the average answer time is 7 to 9 seconds for instance. With us you will win on customer experience. Operating Monday to Friday, 8.30m to 6.00pm, solidly, plus by engaging our service you remove yourself from rotas, recruitment, cover for sick days and so on. There is cost to the service we provide, comparing our phone answering service with a in-house receptionist, we would run at c30% the cost. Plus our free trial allows you to dip your toe in our services, at no cost, for two weeks.
See you cost calculator here.
We Deliver Results
Our services deliver real life benefits for customer from very simple things like deterring tyre kickers and cold callers, to improving the customer experience. While also giving our clients the opportunity to concentrate without any calls, plus no more silent voicemails or missed calls. This improves morale whatever the team size, which can have a big effect on productivity. According to Bonusly: happy employees raise are 31% more productive, raise sales by 37%, and improve accuracy on tasks by 19%. This is why most whom engage the two week free trial, stick with our services.
Kendlebell Naas’ provide telephone answering services that are tailored to your needs and will enable you to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including We help businesses work smarter & First Impressions Matter.
To see the benefits of our services for yourself, get the ball rolling on a Free Trial here.