The Importance of Business Continuity Planning

The Importance of Business Continuity Planning

If our stormy spring has taught us one thing it’s that we as businesses are rarely ready for mother nature and all her wicked effects. Adverse weather conditions such as floods and gale force winds have caused damage to many companies’ premises and...
Size Really Does Matter!

Size Really Does Matter!

‘First impressions are everything’, yes that old adage. We hear it all the time whether it’s for job interviews, first dates or meeting the mother-in-law. It’s those first couple of minutes or in many cases first couple of seconds that will determine people’s...
The Importance Of Every Call

The Importance Of Every Call

The phone rings, you’re in a meeting or perhaps in the middle of an important task or frankly just too busy to answer it. No big deal right? If they want you they’ll call back right? Right?! Well not exactly…   We are living in an age dominated by the internet...
Great Customer Service – A Lesson from Bruce

Great Customer Service – A Lesson from Bruce

I had the pleasure of seeing Bruce Springsteen playing in Kilkenny on Saturday night and boy what a concert. While I was in recovery mode yesterday I was thinking about lessons that Bruce could teach us business people about delivering great customer service.  ...
Women in Franchising

Women in Franchising

Business experts will tell you that the success rate of a start-up business is greatly enhanced if you are part of a franchise. A recent survey in the UK found that 90% of franchisee respondents were profitable in 2011 and that a failure rate of only 2.8% applied for...
Choosing A Phone Answering Service

Choosing A Phone Answering Service

Choosing the correct telephone answering service is something that can effect not only customers perceptions of you but also your profitability…   Using the right answering Service means that you NEVER EVER miss an important phone call. Most answering...
What To Look For From Your Call Answering Service

What To Look For From Your Call Answering Service

Are you getting the most from your telephone answering service? Here are some things to look out for… ​   Are all of your calls answered in YOUR BUSINESS NAME Are their staff fully trained professionals? Your calls should be treated as important and be...
Benefits of using a Telephone Answering Service

Benefits of using a Telephone Answering Service

As we all know you only “get one opportunity to create a first impression”. In a lot of cases the first contact a potential client experiences is when the pick up the phone to contact your business. As we all know you only “get one opportunity to create a first...