Size Really Does Matter!
‘First impressions are everything’, yes that old adage. We hear it all the time whether it’s for job interviews, first dates or meeting the mother-in-law. It’s those first couple of minutes or in many cases first couple of seconds that will determine people’s...
The Importance Of Every Call
The phone rings, you’re in a meeting or perhaps in the middle of an important task or frankly just too busy to answer it. No big deal right? If they want you they’ll call back right? Right?! Well not exactly… We are living in an age dominated by the internet...
Great Customer Service – A Lesson from Bruce
I had the pleasure of seeing Bruce Springsteen playing in Kilkenny on Saturday night and boy what a concert. While I was in recovery mode yesterday I was thinking about lessons that Bruce could teach us business people about delivering great customer service. ...
Women in Franchising
Business experts will tell you that the success rate of a start-up business is greatly enhanced if you are part of a franchise. A recent survey in the UK found that 90% of franchisee respondents were profitable in 2011 and that a failure rate of only 2.8% applied for...
Choosing A Phone Answering Service
Choosing the correct telephone answering service is something that can effect not only customers perceptions of you but also your profitability… Using the right answering Service means that you NEVER EVER miss an important phone call. Most answering...
What To Look For From Your Call Answering Service
Are you getting the most from your telephone answering service? Here are some things to look out for… Are all of your calls answered in YOUR BUSINESS NAME Are their staff fully trained professionals? Your calls should be treated as important and be...