What do we mean by “Kendlebell Naas Saves Business”, we mean just that but on two fronts as such. Our services save businesses from losing business, missed calls, poor customer experience via long holds, poor answering performance and so on. The services we provide is c70% less than and in-house receptionist, we save businesses money too. Plus we provide more hours cover and more capacity. We have operated since 2007, and our dedicated team of personal assistants answer hundreds of calls daily.
Our Super team of Personal Assistants, answer your calls in your company name and deal with calls as prescribed by you.
System
The system in itself is quite straightforward, we provide a divert number and you divert to it when you want us to answer the phone. We do not favour one call over another, a call rings and we answer it. Most of our customers avail of our Telephone Answering Service, so all calls are messagised. But a growing number have opted for our Virtual Receptionist Service, with is Telephone Answering plus call transferring/patching. We also take payments for clients, do diary management, fill in certain web forms and so on. We try to be very flexible in our daily operations. This flexibility enables us to do more for or customers.
Answer Rates
Call answering rates are important to us, as you would expect, the historic call answering standard of 80% in 20 seconds, has climbed over the years to 90%. However, we deliver more, we in Kendlebell Naas answer 98% within 20 seconds or less. We do not use auto queues or having a numbering system, our Personal Assistants answer calls when they ring. Having initially started out as a 2 person operation in 2007, we now have team of 15. Our client base has become very board over the years too, for kitchen suppliers, estate agents, solicitors, accountants, agri-businesses, physios, plumbers, etc.
We help people with phones. Little or large, big or small, Kendlebell Naas stops businesses from dropping the call.
Other Services
We also provide localised landline numbers and business addresses, so you can have a presence nationwide or locally. A Kildare phone number, a Galway number and so on. A Kildare business address or a Dublin one and so on. Landlines have some big benefits, including: aiding to establish a presence, gaining customer trust and enhancing business image. This can be particularly useful for a business starting out. A business address also brings similar advantages.
Little or large, big or small, Kendlebell Naas stops businesses from dropping the call.
Why do Businesses come to us?
Because of the quality of the service we deliver, we operate as standard Monday to Friday, 8.30m to 6.00pm, solidly, plus by engaging our services you remove yourself from rotas, recruitment, cover for sick days and so on. Then there is cost to the service we provide, comparing our phone answering service with a in-house receptionist, we would run at c30% the cost. New terminology pops up every now and again. Some of our clients out-source to us, however a growing number in-source to us. What is in-sourcing? “An insource supplier becomes part of your team…. They become your data centurion, ensuring a high degree of data cleanliness and integrity.” See more In-House or Outscource? There is a third option.
Cost
We encourage businesses to experience our service, before becoming paid up customers. Our two week free trial enables people see the benefits for themselves (and/or other staff members). Facilitating focus on core work, which improves though-put, moral, customer experience and lots more. The trial can be easily set up here. Plus longer term see our cost calculator here.
In Conclusion
Kendlebell Naas’ provide telephone answering services that are tailored to your needs and will enable you to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including In-House Receptionist vs Telephone Answering Service and Who is Kendlebell Naas for?
Kendlebell Naas – The Perfect Call Answer
