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In-House Receptionist vs Telephone Answering Service

Home | Blog | In-House Receptionist vs Telephone Answering Service

At the moment many businesses are finding recruitment difficult. So what are the costs of a telephone answering service vs in-house receptionist? According to indeed the average salary for a receptionist is €27,176 per year in Ireland. Based on 329 reported salaries on 19th November 2021. In terms of comparison, allowing for 20 calls a day, you would be looking at c€8,734 – 32% of an in-house staff member, if not less! 

In-house vs Our Team, more for less.

In-house Costs

There are costs borne by business of having in-house staff and replacing them: recruiting, interviewing, hiring and training all have a cost. CAP – the Centre of American Progress conducted a survey looking at replacement costs. Finding that the cost of replacement for a standard retail staff member was 16% of their annual salary, more here. Which based on the above figure would be €4,348. After absorbing these costs a employer must also absorb the risk of employee turnover. Plus employee turnover is expected to rise marginally to 10% next year. Compared with an anticipated 7.5% for 2021 – according to Derek McKay, Managing Director, Adare Human Resource Management (see more on this here).

We provide telephone answering for 30% the cost of a receptionist.

Also in relation to an in-house receptionist vs a virtual receptionist or a telephone answering service, consider the other costs. The money spent on equipment they need to do their job, training, a location for them to work (a big issue with remote offices & covid decentralisation), taxes and benefits. As well as the cover required when they are on leave. Be that annual leave, sick leave, perhaps maternity or paternity leave and so on. Even little things like whom answers the phone when your receptionist is on a break or lunch. There is a additional cost to all this as well. Be that organising cover or perhaps missing opportunities if you can’t source cover. And finally, how long does a receptionist normally stay in their position before moving on to another job? And then you’ve got to go through the process of finding, interviewing, hiring, and training another one?

Our team of professional personal assistants are phone specialists.


What is the cost comparison? An in-house receptionist working standard hours 9am to 5pm, 1 hour for lunch, so 7 hours a day. With 20 days annual leave, works 232 days (252 working days in Ireland 2021), €117 per day, €16.73 per hr (1,624 hours per year). Versus our telephone answering/virtual receptionist services, 8.30am to 6.00pm, 9 1/2 hours a day, works 252 days per year (24/7 is available), €35 per day, €3.65 per hour (2,394 hours).

At its simplest, our service provides 47% more time for 22% the cost (by hour). We give time back to our staff to focus on their core work. 

Free Trial

We offer a two week, no cost, no obligation, no risk free trial to all new prospective Telephone Answering/Virtual Assistant customers. Why? To let them see the benefits of our services for themselves. The trial can be easily set up here

Nearly everyone who does our 2 week free trial becomes a customer of ours.

Our Services

Our team of dedicated Personal Assistants become part of your team, thereby expanding your team. Plus our services are totally customisable and will enable you and your team to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here.

Kendlebell Naas - The Perfect Call Answer

Kendlebell Naas – The Perfect Call Answer