People often ask us who is our business for? And when is comes down to the answer is quiet simple. Whether you are a start-up or an established business, whether you have been around for days or decades, our services can help. Whether you have no staff, a full front of house team or a couple of call centres, we have clients in each category. If all the calls are missed or going to voicemail, if calls are unanswered. We can help. If staff are becoming burnt out or unable to do core work due to continual distraction. We can help: everyone, yes everyone, but really that is a foolish thing to say though isn’t it? So who is our service really for? It is for those that care, care about customer experience and staff experience.
Our call answering solutions tend to benefit both, improved service, reduced stress, much better experience. We help those that care. If you are content to lose business via missed calls, if you are happy to lose staff due to burn out, if reputational damage is not a concern, then our service is not for you. In terms of clients, we are dealing with, we have a wide range of client. Physiotherapists, solicitors, accountants, estate agents, tradespeople, engineers, property management companies, private hospitals, doctors and many more.
Professionals: The Solicitor
We are dealing with lots solicitors, some have staff some don’t, some use us only as overflow, some as the main switch. The options are endless, we are very flexible.
Here is an example of why to use our services: Imagine you have decided to put an end to your marriage. You call the first solicitor, she is highly recommended, a one woman band, the calls ring out (and no response comes). A few days later you call a 2nd solicitor, just as highly recommended, a family practice. But you get a voicemail and no response to the couple you leave, you even call to their office but no one was there. You call a 3rd solicitor not as highly recommended but the call is answered, by one of our experienced Personal Assistants.
Our Personal Assistant, Mary takes your details noting it is best to call you before 1pm as the kids are in a camp this week. Mary says the solicitor in the firm, Angela whom deals with Family Law cases, will call you back as soon as possible. The following day Angela calls you at 11.30am, ready to get the ball rolling for you in relation to separation/divorce. A week later the receptionist from the 2nd practice calls you. With some vague excuse as to why your calls were missed, wondering if you would like to arrange a meeting. You don’t you have already spoken to Angela twice, and have a meeting arranged.
We price not based on minutes, but on messages, the volume of messages. This means that if you are less busy, we charge you less. We move you up and down the tarriffs, depending on the volume of calls. When you engage the services of Kendlebell Naas whether opting for our call answering or virtual receptionist services, you save money. How? You don’t need to invest in hiring a full-time receptionist and all the costs that brings, generally our services cost c70% less than a in-house person (and we provide more hours!).
See our tariffs here: Kendlebell Naas Price Tariffs
Why do businesses come to us? Because of the quality of the service we deliver, with call answering for instance the average answer time is 7 to 9 seconds for instance. Operating Monday to Friday, 8.30m to 6.00pm, solidly. Plus by engaging our service you remove yourself from rotas, recruitment, cover for sick days and so on. Then there is cost to the service we provide. When comparing our phone answering service with a in-house receptionist, we would run at c30% the cost. Plus our 2 week free trial allows you to dip your toe in our services, at no cost with no risk or obligation. I don’t think many new staff would allow you to trial their services.
See you cost calculator here.
Our trial enables people see the benefits for themselves (and/or other staff members). Facilitating focus on core work, which improves though-put, moral, customer experience and lots more. The trial can be easily set up here.
We Deliver Results
Our services deliver real life benefits for customer from very simple things like deterring tyre kickers and cold callers, to improving the customer experience. While also giving our clients the opportunity to concentrate without any calls, plus no more silent voicemails or missed calls. This improves morale whether the team size is 1 or 20, which can have a big effect on productivity. This is why most whom engage the two week free trial, stick with our services.
Kendlebell Naas’ provide telephone answering services that are tailored to your needs and will enable you to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including Voicemail a Dinosaur and Outsourcing for Small Business.
To see the benefits of our services for yourself, get the ball rolling on a Free Trial here.