There seems to be a pretty nasty bug doing the rounds this week, which has confined many staff to their homes, and left workplaces short handed. But even an ill wind blows some good, and we have stepped in for a couple of businesses to lend a hand. The latest businesses to come aboard due to staff sickness have been a BER certifier, a physiotherapist practice (whom we also do diary management for), a solicitors practice and a printer/office equipment provide. At least two of these businesses, were under pressure anyway with their primary reception staff working shortened days, so I am hopeful we can over them a service around the edges going forward.
In Action
There is a lot going on in the world at the moment, much is out of our or your control. But what actions can you take yourself to protect your business? This is were we and our call answering services come in, if you are a one person operation who answers your calls when you are sick? Are calls answered at all? If you are a larger business with a receptionist, who answers the phone when they are sick? Does the answering of the phone take away from someone else’s “core” work? Are callers passed from Billy to Jack? This is where, we come in, we can answer your calls effectively for you.
Plan
When you start to plan systems, cover and dealing with a fractured office of the future, understand that with us every call will be answered. Our services are flexible. Plus they work well as: sick cover, overflow, relief and as your primary call answering option as well. Also given the workplace of the future and the cost of childcare, many prospective staff are looking to work school and term-time. Our services enable people to utilise these employment opportunities, while also ensuring your calls are answer as customers expect them to be, when customers expect them to be.
When your front of house team is out of action, who answers your calls?
Sick Cover
One can never plan too early. The average employee in the private sector in Ireland takes 6 sick days a year, see more here. Many people often seem to have no plan when it comes to cover. Our call answering service can be easily accessed. In the simplest terms, we provide you with a divert number, which you divert to as you need it.
Here are the three main benefits of using use for sick cover:
- Calls are answered – as you directed by you.
- You will get alerts as you need them – as you directed by you.
- Company image is maintained sick period.
When you are curled up in your bed, unable to answer business calls, we can.
Calls are answered
Our dedicated team of Personal Assistants/Virtual Receptionists will answer your calls, as directed by you. No missed calls, no new enquiries dropped. Calls are answered in a friendly and professional manner. Generally our services cost 30% what a in-house receptionist would. Plus we don’t discriminate. We provide call answering services to the small and the big. If you are a sole traders or a multinational, we can answer your calls.
You may be down a team member, but don’t let that lead to dropped business.
Alerts
We will disseminate the call as directed by you. Usually by text or by email if you want instant notification. Although we could patch elsewhere either. Some customers just want the daily report which we send everyday at 6.00pm. We try to provide a service as customisable as possible. This means for some companies we simply relay the message the they will reopen on the XXth of XXXXX. Whereas others want as much detail as possible from the caller. Again as directed by you the customer.
Company Image
We maintain your company image while you are away, our call answering service is professional and friendly. Plus for smaller businesses we really add scale. This added scale can be a real benefit, enhancing credibility. One area where sole traders seem to particularly get tripped up is their mobile phone. They list their mobile number on their website, when starting out. That might initially seem like a good idea, but long term it can make getting away from work hard to manage. More about the benefits of landlines here.
Customer Experience matters, our team of professional personal assistants specialise in call answering.
Our Services
Kendlebell Naas, can come in at various points of this cycle. As we offer a wide range of services to businesses of all sizes, primarily telephone answering and virtual receptionist services, but also phone numbers and business addresses. For start-ups our phone numbers and address offerings are of particular interest as they add legitimacy, tie them to the local community, enable a certain level of credibility.
Why do Businesses come to us?
Because of the quality of the service we deliver, with call answering for instance the average answer time is 7 to 9 seconds for instance. Operating Monday to Friday, 8.30m to 6.00pm, solidly, plus by engaging our service you remove yourself from rotas, recruitment, cover for sick days and so on. Then there is cost to the service we provide, comparing our phone answering service with a in-house receptionist, we would run at c30% the cost. Generally, for holiday/sick cover call answering we charge €20 a day (plus VAT) for 10 messages, plus €2 per message up to the next bracket.
In Conclusion
Alan Lakein is an author, he wrote: “How to Get Control of Your Time and Your Live” which has sold 3 million copies. Alan is quoted as saying “Planning is bringing the future into the present so that you can do something about it now.”
Kendlebell Naas’ provide telephone answering services that are tailored to your needs and will enable you to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including Voicemail a Dinosaur and Outsourcing for Small Business.
Kendlebell Naas – The Perfect Call Answer
