You are dealing with a very important task in the office, but then the phone rings. What happens when the phone rings? You glance around the office to see who is free. But everyone is already on a call, so you pick it up, a little reluctantly and answer probably a little more abruptly than you should do. No one in your office is sitting by the phone waiting for it to ring. Which means that when the phone in your office rings, the call is interrupting that staff member from a task.
The challenge to you as a manager or business owner is, who is the caller; the caller could be anyone. Say in the case of an Estate Agent, the caller could be someone looking to rent out their garage or someone looking to put in an offer on a multi-million Euro property. The first response could earn or cost your team thousands of Euros. That said there are forums and articles written as to why Estate Agents don’t answer phones like this one here.
Here are 4 reasons why Estate Agents need a call answering service:
- Every call is valuable (warmer leads have a value – rang you company; had a pleasant experience, left their details and some info)
- Time is off the essence (Callers/people want instant gratification)
- Brand image matters (“Do you know XXXX they never answer the phone!”)
- Additional overheads cause stress (staff – lunch-time cover, holidays, sick days, management = stress)
So how do you make sure that, when the phone rings, no matter who answers the phone, the caller is made feel appreciated, valued and listened-to? One option would be using a Telephone Answering Service like ourselves in Kendlebell Naas, with our team of Personal Assistants.
Our team of Personal Assistants handle your calls to to your exact specifications and requirements . Our services are totally customisable. When a call comes in we take a detailed message which is then relayed to you by email, text or both. Alternatively, calls can be transferred directly to you or your colleagues, on your Direct Dial or mobile phone number.
Ping Pong, Ping Gone
No more telephone ping-pong, where a caller keeps missing you and you them. They instead speak to one of our experienced Personal Assistants. And they are now a warm lead. Plus you get a SMS message, an email or both with their contact details.
Our telephone answering services gives your employees and/or you the ability to focus on the task at hand. We answer your phone(s), so you can focus on what you need to concentrate on – in many cases generating revenue. Plus, no wasted time on cold calls – time wasters, cold callers, sales people are all screened, before they get to you.
The client experience is important, people do talk. Our services will enable you to work smarter while saving you money, Kendlebell Naas – The Perfect Answer. Additionally see more blogs here.