Telephone Answering
At Kendlebell Naas, we offer prospective Telephone Answering/Virtual Assistant customers a free trial, usually a two week free trial. Why? To enable prospective clients to see the benefits of our service for themselves (and/or other staff members). Our service is not all about saving money, all though we do (we cost 70% less than an in-house receptionist). Really what we do is facilitate focus on core work, which improves though-put, moral, customer experience and lots more. You can get the ball rolling with us today for a 2 week pilot period on the house, see more here. In the simplest terms, just dip your toe and see how we go! This trial is two weeks long, at no cost to you with no obligation or no risk!
We want you! If you have a phone, we can help!
Customisable
Our team of Personal Assistants handle your calls to to your exact specifications and requirements. Our services are totally customisable.
How does the system work? We give you a number to divert to – be that all calls, when busy, when unanswered and so on. The divert options vary dependent on provider, and multiple lines can be diverted in. When that number rings with us, we answer it as directed by you; “Good morning/afternoon Kendlebell Naas, XXXX speaking, how may I help you?”. When a call comes in we take a detailed message which is then relayed to you by email, text or both. Alternatively, calls can be transferred directly to you or your colleagues, on your Direct Dial or mobile phone number. For some clients, we mange diaries, take payments, log service calls, others simply take simple messages right the way to informing the client that the shop might be closed for 2 weeks over the Summer holidays! Our two week pilot period enables people to see the benefits for themselves. See this Forbes article “The Pros and Cons of Outsourcing” here.
In terms of customisation say a IT company are a good example, maybe we operate their main switch board. So we are the primary point of contact. All sales and account calls are sent to the relevant team members, via patch and message. But support calls are advised to log their calls via email, and an email is given.
In-house vs Our Team, more for less.
Cost
The costs of our services are clear and easy to understand as we only charge for the calls that we answer, unlike an in-house receptionist. Who generally won’t work for two weeks for free. We offer a preliminary two week free phone answering trial, which should you go live with the service is the basis if your 1st invoice. We have 10 different categories (split by call volume starting from 10 messages per month up to 350), each category has a price (including X messages), and an addition per message price up until the next category. Telephone transferring is an addition €30 per month and diary management €35 per diary. All in all in comparison with an in-house receptionist (based on 20 messages per day) our services deliver 47% more time for 22% of the cost. If you have a very buzzy month this month, it is reflected the following month. Or if things are very quiet, vice versa.
We also provide cover, whether that is for sick days or maternity leave, our service is very flexible.
Results for you!
Our services deliver real life benefits for customer from very simple things like deterring tyre kickers and cold callers, to improving customer experience – we generally answer calls in 7 to 9 seconds. But we also give our clients the opportunity to concentrate without any calls, plus no more silent voicemails or missed calls. This improves morale whatever the team size, which can have a big effect on productivity. According to Bonusly: happy employees raise are 31% more productive, raise sales by 37%, and improve accuracy on tasks by 19%. This is why most whom engage the preliminary two week pilot period, stick with our services.
Nearly everyone who does our 2 week free trial becomes a customer of ours.
In Conclusion
Kendlebell Naas’ provide telephone answering services that are tailored to your needs and will enable you to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here.
Kendlebell Naas – The Perfect Call Answer
To see the benefits of our telephone answering services for yourself, get the ball rolling on a Free Trial here.
