Two clients finished our two week free call answering trial on Tuesday, and thankfully both have decided to come aboard. You could call it a win win, for both ourselves the provider and the clients too. The two clients are from different ends of the spectrum – which is not an issue for us, in terms of call volume plus their needs are slightly different too. Whether you are a start-up or an established business, whether you have been around for days or decades, our services can help (and not just phone services). With Kendlebell Naas calls do not go unanswered. Some of our customers divert all calls to us, for others we simply act as overflow.
This means that no potential business is lost via missed calls. So who is Kendlebell Naas for? That can be a little bit hard to answer. In terms of clients we are dealing with, we have physiotherapists, solicitors, accountants, estate agents, tradespeople, engineers, property management companies, private hospitals, doctors and many more. If you have a phone, if you are in business, we can help.
Back to these two new clients, with different needs but the same desire to remove the stress of phones ringing and staffing. One is a well established solicitors firm, with a number of solicitors based in two locations, they were having issues around staffing and calls were being missed. Some of the senior team were anxious in relation to engaging a call answering service but as soon as they started the trial, these anxieties were quickly eased. They have gone with our virtual receptionist option which is call answering plus call transferring. Which would be an option many of our solicitors do opt for. They are happy with the service and find dealing with our professional personal assistants comes very easy.
The other new client is an alternative medical clinic, with a number of staff and they have a receptionist, but she didn’t want to work Friday’s anymore. Plus she doesn’t start her other days until 9.30am, so there was a void in the mornings. They did first look at finding in-house staff for the Friday but were unsuccessful. They were apprehensive in relation to using a call answering service, initially. But then found the service to be benefit from the outset. We are answering calls all day every Friday and between 8.30am and 9.30am the other days, plus we are doing diary management, making new appointments with new and old clients, moving and cancelling appointments and so on. Plus the receptionist is away on holidays in the coming weeks so we will be providing full cover for that week too.
David Freeman of Freeman Plumbing Services is a client of ours who completed a call answering trial and then came aboard. This is what he says about Kendlebell Naas:
“We have been using Kendlebell Naas services for the past couple of months for our Plumbing business. The use of the phone answering service allows our company’s time management to run efficiently, while being able to manage customers and jobs in an orderly fashion.
Using Kendlebell Naas has freed up a lot of time spent on the phone, where we can now focus on tasks at hand, in turn keeping our customers happy and our company more profitable.
Staff and management are on hand when you need them, no question goes unanswered. Highly recommended for any business.”
For the most part our clients avail of our service Monday to Friday, 8.30am to 6.00pm, so we always new last Tuesday the 19th was going to be a high call volume day, as the previous Friday was Good Friday and Monday a Bank Holiday. But if you wish to have 24/7 call answering, we can answer your phone all the time, or if you want just out of hours and so on.
We price not based on minutes, but on messages, the volume of messages. This means that if you are less busy, we charge you less. We move you up and down the tarriffs, depending on the volume of calls. When you engage the services of Kendlebell Naas whether opting for our call answering or virtual receptionist services, you save money. How? You don’t need to invest in hiring a full-time receptionist and all the costs that brings, generally our services cost c70% less than a in-house person (and we provide more hours!).
Unlike others in this industry our prices are published on our website here: Kendlebell Naas Price Tariffs
Plus you save on recruiting, training, providing a work space and so on. We also provide localised landline numbers, so you can have a presence nationwide. A Kildare number, a Galway number and so on. Landlines have some big benefits, including: aiding to establish a presence, gaining customer trust and enhancing business image. This can be particularly useful for a business starting out.
Trial for Call Answering
Our 2 week free trial allows you to dip your toe in our services, at no cost with no risk or obligation.
See you cost calculator here.
Our trial enables people see the benefits for themselves (and/or other staff members). Facilitating focus on core work, which improves though-put, moral, customer experience and lots more. The trial can be easily set up here.
We Deliver Results
Our services deliver real life benefits for customer from very simple things like deterring tyre kickers and cold callers, to improving the customer experience. While also giving our clients the opportunity to concentrate without any calls, plus no more silent voicemails or missed calls. This improves morale whether the team size is 1 or 20, which can have a big effect on productivity. This is why most whom engage the two week free trial, stick with our services.
Kendlebell Naas’ provide telephone answering services that are tailored to your needs and will enable you to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including Voicemail a Dinosaur and Outsourcing for Small Business.
To see the benefits of our services for yourself, get the ball rolling on a Free Trial here.