As the world turns back to “normal”, people are looking out across 2022 and looking for new ways to protect their businesses. There is a lot going on in the world at the moment, Covid, Ukraine, rising costs of living, things that are out of our control for most of us. But what actions can you take yourself to protect your business? This is were we and our call answering services come in, if you are a one person operation who answers your calls when you are sick? Are calls answered at all? If you are a larger business with a receptionist, who answers the phone when they are sick? Does the answering of the phone take away from someone else’s “core” work? Are callers passed from Billy to Jack? This is where, we come in, we can answer your calls effectively for you.

When you start to plan systems, cover and dealing with a fractured office of the future, understand that with us every call will be answered. Our services are flexible. Plus they work well as: sick cover, overflow, relief and as your primary call answering option as well. 

Sick Cover

One can never plan too early. The average employee in the private sector in Ireland takes 6 sick days a year, see more here. Many people often seem to have no plan when it comes to cover. Our call answering service can be easily accessed. In the simplest terms, we provide you with a divert number, which you divert to as you need it.

Here are the three main benefits of using use for sick cover: 

• Calls are answered – as you directed by you.
• You will get alerts as you need them – as you directed by you.
• Company image is maintained sick period.

Calls are answered

Our dedicated team of Personal Assistants/Virtual Receptionists will answer your calls, as directed by you. No missed calls, no new enquiries dropped. Calls are answered in a friendly and professional manner. Generally our services cost 30% what a in-house receptionist would. Plus we don’t discriminate. We provide call answering services to the small and the big. If you are a sole traders or a  multinational, we can answer your calls. 

Alerts

We will disseminate the call as directed by you. Usually by text or by email if you want instant notification. Although we could patch elsewhere either. Some customers just want the daily report which we send everyday at 6.00pm. We try to provide a service as customisable as possible. This means for some companies we simply relay the message the they will reopen on the XXth of XXXXX. Whereas others want as much detail as possible from the caller. Again as directed by you the customer. 

Company Image

We maintain your company image while you are away, our call answering service is professional and friendly. Plus for smaller businesses we really add scale. This added scale can be a real benefit, enhancing credibility. One area where sole traders seem to particularly get tripped up is their mobile phone. They list their mobile number on their website, when starting out. That might initially seem like a good idea, but long term it can make getting away from work hard to manage. More about the benefits of landlines here.

Our Services

Kendlebell Naas, can come in at various points of this cycle. As we offer a wide range of services to businesses of all sizes, primarily telephone answering and virtual receptionist services, but also phone numbers and business addresses. For start-ups our phone numbers and address offerings are of particular interest as they add legitimacy, tie them to the local community, enable a certain level of credibility.

Why do Businesses come to us?

Because of the quality of the service we deliver, with call answering for instance the average answer time is 7 to 9 seconds for instance. Operating Monday to Friday, 8.30m to 6.00pm, solidly, plus by engaging our service you remove yourself from rotas, recruitment, cover for sick days and so on. Then there is cost to the service we provide, comparing our phone answering service with a in-house receptionist, we would run at c30% the cost. Generally, for holiday/sick cover call answering we charge €20 a day (plus VAT) for 10 messages, plus €2 per message up to the next bracket. 

In Conclusion

Alan Lakein is an author, he wrote: “How to Get Control of Your Time and Your Live” which has sold 3 million copies. Alan is quoted as saying “Planning is bringing the future into the present so that you can do something about it now.” 

Kendlebell Naas’ provide telephone answering services that are tailored to your needs and will enable you to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including Voicemail a Dinosaur and Outsourcing for Small Business. 

Recruiting good quality front of house/receptionist staff is a difficulty for many businesses at the moment, whether there is a lack of suitable candidates or the cost is prohibitive. Changes in the workplace in terms of hybrid and remote working has changed the environment, many offices have become fractured. From start-ups to established businesses, whether you have been around for days or decades, our services can help. What do we do? We save businesses money and drive-on productivity. Our two week free call answering trial is free, and enables you to see all the benefits! Meaning you can see the service in action, at no cost! In simple terms we are “for you” in terms of giving you and your team your time back. Enabling you to focus on revenue generation and areas where your specialise. And “for you” in that our services are universal in many ways, most businesses and business people have phones after all. For example, we do not believe you should be spending money on marketing if you can’t handle call volume. There is no point in going to the expense of running an AdWords campaign, encouraging people to visit your website and make contact. If all the calls are going to be missed or go to voicemail. With Kendlebell Naas calls do not go unanswered. Some of our customers divert all calls to us, for others we act as overflow.

This means that no potential business is lost via missed calls. If you have a phone, if you are in business, we can help you operate more effectively. Our services are wide ranging, they are largely phone based primarily inbound calls, but we also do outbound. Diary management, form filling, payments and much more. 

Our Customers

Our services are customisable, we operate as directed by our customers. This means that there is variation customer to customer in terms of how we operate. 

Healthcare and Medical

Our services are customisable, we operate as directed by our customers.

• We can book appointments for you – which includes cancelling, moving and so on, we manage a wide range of diaries
• Take/place payments – through your website
• Filter calls based on a set list of questions. For example in relation to a physiotherapists, shoulder issues go to Jordan, pelvic issue to Leah.
• No missed calls

Tradespeople

Our services are customisable, we operate as directed by our customers.

• We can capture all your calls 8.30am to 6.00pm, Monday to Friday (24/7 also available)
• Enhance professionalism
• Enable you to work undisturbed
• Filter calls based on a set list of questions 
• No missed calls

Legal Profession

Our services are customisable, we operate as directed by our customers.

• Answer all calls
• Prioritise who you speak to and when – call transferring
• Capture new clients and their details
• Professional, trained agents
• No missed calls

Generally

Our services are customisable, we operate as directed by our customers. Whether part of a one man or one woman band or an orchestra, we can help.

• Answer all calls
• Calls dealt with as prescribed
• Messages can be relayed by email, text or both, to individual or multiple team members
• Professional, trained agents
• No missed calls

Prices Free Trial

Before we talk about prices, we should mention our two week free call answering trial, no risk, no cost & no obligation. Why do we offer this? So you can see the benefits of our service for yourself. And so will can give you a solid indication of the cost from the outset. See more on the  free trial here. 

Now back to pricing, we price not based on minutes, but on messages, the volume of messages. This means that if you are less busy, we charge you less. We move you up and down the tariffs, depending on the volume of calls. When you engage the services of Kendlebell Naas whether opting for our call answering or virtual receptionist services, you save money. How? You don’t need to invest in hiring a full-time receptionist and all the costs that brings, generally our services cost c70% less than a in-house person (and we provide more hours!).

See our tariffs here: Kendlebell Naas Price Tariffs

See you cost calculator here.

Why do Businesses come to us?

Because of the quality of the service we deliver, with call answering for instance the average answer time is 7 to 9 seconds for instance. Operating Monday to Friday, 8.30m to 6.00pm, solidly, plus by engaging our service you remove yourself from rotas, recruitment, cover for sick days and so on. Then there is cost to the service we provide, comparing our phone answering service with a in-house receptionist, we would run at c30% the cost. Are you too busy at work? We can help. 

We Deliver Results

Our services deliver real life benefits for customer from very simple things like deterring tyre kickers and cold callers, to improving the customer experience. While also giving our clients the opportunity to concentrate without any calls, plus no more silent voicemails or missed calls. For those struggling with staffing or time in particular, we can help. Generally our services improve morale whether the team size is 1 or 20, which can have a big effect on productivity. This is why most whom engage the two week free trial, stick with our services.

In Conclusion

Kendlebell Naas’ provide telephone answering services that are tailored to your needs and will enable you to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including Voicemail a Dinosaur and Outsourcing for Small Business. 

To see the benefits of our services for yourself, get the ball rolling on a Free Trial here.

Most businesses are you looking at expanding in 2022 many will expand via outsourcing, the services we at Kendlebell Naas provide aid expansion. Who does outsourcing benefit? Outsourcing works for small one person operations right up to multinationals, contracting out operational tasks can provide a variety of benefits. Whether you are outsourcing call answering to a company like ourselves or payroll to a payroll provider. Please see 6 reasons to outsource below. 

Why outsource? 1 – 3

1. Flexibility – with the uncertainty surrounding today’s global economy, companies need the ability to expand and downsize quickly. However, that is not always possible when dealing with directly employed staff. By outsourcing, companies take that risk away. This means businesses can adapt more quickly to a rising or slowing demand.

2. Efficiency – chances are your company aren’t experts in every area that someone is employed in. Whether that is your internal IT dept, accounting, front of house or cleaning services. Recruitment can be a difficult road, companies spend weeks, sometimes months looking for “the one”. Then training begins, and there can be quite a lag until someone becomes competent. By outsourcing basic business services, companies are able to jump right to the finish line. 

3. Confidence – when dealing with staff appraisals can often be very subjective, and in many SMEs there might only be a very limited review structure. When outsourcing there is a contract, the service provider is responsible for the monitoring of staff and their performance levels.

Why outsource? 4 – 6

4. Core Work – when you have staff that are knowledgeable in a lot of what you do why waste the knowledge on menial tasks? Why not let them focus on core work? Companies need as many people in the business focusing on what matters to a business as possible. By outsourcing lesser services, companies can free up time and capital to move business forward. Staff can focus on what really matters, increasing work flow and finishing projects faster. 

5. Improved Service –  believe or believe it not, why not try our 2 week free trial and see for yourself. Customer experience has become more and more important in recent years, and people have voted with their feet. Having an outsider like ourselves handling non-core business actives usually leads to better service.

6. Saving money – as the old saying goes, it is all about money. The fact of the matter is you wouldn’t outsource unless it meant saving money. The fact that outsourcing can lead to an improved service and more hours staffing is a bonus. 

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Kendlebell Naas

We enable companies to expand staffing (servicing) without increasing payroll. Our telephone answering and virtual receptionist services, enable businesses to work smarter. For instance in the case of legal firms, many receptionists in practices do a lot of typing amongst other duties, typing with a phone ringing can be hugely distracting. Distraction can reduce the quality of their work and so on. The ease of access of our services as an overflow or full time can be of huge benefit to businesses in this type of scenario. For most businesses if you were to contact us today, we could expand your team tomorrow.

Risk Free Recruitment

Many businesses are finding recruitment difficult at the moment. But often prospect employers have not looked at out-of-the-box alternatives. Expand your staffing without expanding your payroll. Rather than seeking out a new employee, why not seek out a service? This is where we in Kendlebell Naas come in, our telephone answering and virtual assistant service. Why not let our team become part of yours? We can provide you with access to more team members without the associated costs, risks or hassle. No recruiting and all the stress that entails. Our two week free trial for telephone answering, is essentially risk free recruitment. No risks, no obligation and no cost.

In many ways engaging our services should be viewed as a  “standard” collaboration/outsource. Check out “7 Business Tasks You Can Outsource” here or see Our Three Reasons to Your Telephone Answering here.

Kendlebell Naas vs Receptionist

In terms of available hours, our service vs a 9to5 in-house receptionist. We provide 2 1/2 hours more time a day, by finishing earlier, starting later and working through lunch. When annual leave is accounted for, an in-house receptionist works 232 days a year, we operate 252 days a year (as standard). There are certain unaccounted for costs/stresses our service removes: recruiting, training, providing equipment, a location and so on. But simply in terms of hours, for a fraction of the price, we offer via our standard service 770 hours more vs an in-house receptionist. We provide 2,394 hours per year as standard vs. a full-time in-house receptionist working 1,624 hours. Presuming they have no sick days, funerals and general force majeure during the year. 

Our Services & Customisation

Kendlebell Naas’ provide 24/7 call answering, but our standard times are: Monday to Friday, 8.30am to 6.00pm. Our services are totally customisable and will enable you and your team to work smarter while saving you money.

Kendlebell Naas – The Perfect Answer.

Additionally see more blogs here, including Remote Working Toolbox, Voicemail a Dinosaur and Outsourcing for Small Business. 

 

What do we mean by “Kendlebell Naas Saves Business”, we mean just that but on two fronts as such. Our services save businesses from losing business, missed calls, poor customer experience via long holds, poor answering performance and so on. The services we provide is c70% less than and in-house receptionist, we save businesses money too. Plus we provide more hours cover and more capacity. We have operated since 2007, and our dedicated team of personal assistants answer hundreds of calls daily.

System

The system in itself is quite straightforward, we provide a divert number and you divert to it when you want us to answer the phone. We do not favour one call over another, a call rings and we answer it. Most of our customers avail of our Telephone Answering Service, so all calls are messagised. But a growing number have opted for our Virtual Receptionist Service, with is Telephone Answering plus call transferring/patching. We also take payments for clients, do diary management, fill in certain web forms and so on. We try to be very flexible in our daily operations. This flexibility enables us to do more for or customers.

Answer Rates

Call answering rates are important to us, as you would expect, the historic call answering standard of 80% in 20 seconds, has climbed over the years to 90%. However, we deliver more, we in Kendlebell Naas answer 98% within 20 seconds or less. We do not use auto queues or having a numbering system, our Personal Assistants answer calls when they ring. Having initially started out as a 2 person operation in 2007, we now have  team of 15. Our client base has become very board over the years too, for kitchen suppliers, estate agents, solicitors, accountants, agri-businesses, physios, plumbers, etc.

We help people with phones. Little or large, big or small, Kendlebell Naas stops businesses from dropping the call. 

Other Services

We also provide localised landline numbers and business addresses, so you can have a presence nationwide or locally. A Kildare phone number, a Galway number and so on. A Kildare business address or a Dublin one and so on. Landlines have some big benefits, including: aiding to establish a presence, gaining customer trust and enhancing business image. This can be particularly useful for a business starting out. A business address also brings similar advantages. 

Why do Businesses come to us?

Because of the quality of the service we deliver, we operate as standard Monday to Friday, 8.30m to 6.00pm, solidly, plus by engaging our services you remove yourself from rotas, recruitment, cover for sick days and so on. Then there is cost to the service we provide, comparing our phone answering service with a in-house receptionist, we would run at c30% the cost. New terminology pops up every now and again. Some of our clients out-source to us, however a growing number in-source to us. What is in-sourcing? “An insource supplier becomes part of your team…. They become your data centurion, ensuring a high degree of data cleanliness and integrity.” See more In-House or Outscource? There is a third option.

Cost

We encourage businesses to experience our service, before becoming paid up customers. Our two week free trial enables people see the benefits for themselves (and/or other staff members). Facilitating focus on core work, which improves though-put, moral, customer experience and lots more. The trial can be easily set up here.  Plus longer term see our cost calculator here.

In Conclusion

Kendlebell Naas’ provide telephone answering services that are tailored to your needs and will enable you to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including In-House Receptionist vs Telephone Answering Service and Who is Kendlebell Naas for?