Why not find the right service rather than the right person?
Many employers are struggling with recruitment, finding it hard to find the right candidates at the moment. In some cases companies are finding it difficult to even get candidates for interviews. We can help! Particularly for virtual receptionist and telephone answering type roles. Plus you can dip your toe with free trial testing our services for your business, €0 for two weeks, no cost, no obligation and no risk. Saving you hassle and time during the recruitment process, no CVs, no no-shows, no interviews and so on.
Surely a two week free trial is better than a probation period? And costs much less! Plus you get more staff hours! For many outsourcing a different aspect of there business seems like a foreign concept, but your payroll is outsourced, your graphic design is outsourced, your IT, your events and lots more.
Logic
What is the difference between a staff member say a receptionist and our services? We won’t turn the alarm off or open the office door. But we will answer all your phone calls – Monday to Friday, 8.30am to 6.00pm, solidly. What do we mean by solidly? Well there will be no breaks in service, like lunches breaks, sick days, annual leave and so on. Each call is answered in the way you want with the relevant details. Plus we will manage your diary and take online payments if you need us to too. For small and medium sized businesses our team also ad the Illusion of size which can be a useful perk of our services.
Kendlebell Naas
Our services enable businesses to be more efficient and productive. In other words, with us budgets go further, while also improving customer experience. Stop struggling with recruitment. Our services come at c30% of the cost of an in-house receptionist.
What are our primary offerings?
- Telephone Answering Services
- Virtual Reception Services
- Service Desk
- Helpdesk solutions
- Diary Management
What do our clients think? See their testimonials here. Additionally see more blogs here.
One Chance
“You don’t get a second chance to make a first impression,” says James Uleman, PhD, a psychology professor at New York University and researcher on impression management. “In spite of the congeniality of many professional gatherings, judgments are being made and impressions formed all the time.” This is taken from an article by Mark Rowh, see more here. Often a phone call from a prospective client is the first interactive engagement you have with that person. And in business first impressions often turn into lasting impressions. What does your behaviour say to your callers? First Impressions Matter.
Nick Moran wrote an article for Forbes way back in 2014, which is still relevant today – “Why do First Impressions Matter?” Check it out here. Interesting the article details the unconscious nature of first impressions. Our conscious minds can handle roughly 40 bits of information a second (bps). Which to be fair, sounds like a lot. However our unconscious minds can handle 11 millions bps. This means our unconscious minds handle first impressions, along with a lot of other things, because our conscious minds are easily overwhelmed with just talking and trying not to spill coffee on ourselves.
In First Impressions by Phone
The first impression you make when a business call comes through is, the time it takes you to answer the call, 9 seconds (3 rings) ideally. What do you think going straight to voicemail or calls ringing out would say about a business? But for calls answered your greeting is the next step, which is all to often overlooked. Your greeting is great opportunity to make a positive impact on the customer. Personalise your answer, introduce yourself and the business. Doing this takes no more time, but it can leave a significant impact on your customer. Setting you apart from your competition, making certain your customers know they called the right place. When you answer a call you should be prepared, have a plan for what you will say and so on.
Phone Top Tips:
- Smile
- Be aware of their tone. Is their voice lazy or enthusiastic?
- Speed. It is important to find the right balance. Not too fast, your not rushing the caller. Likewise, not too slow as that can come across as uninterested.
- Posture. Tone is affected by posture. If slouching your voice can sound automated.
- Rhythm. Use speech that engages the caller.
Our Services & Customisation
Kendlebell Naas specialise in first impressions. Our team of Personal Assistants handle your calls to to your exact specifications and requirements. Our services are totally customisable. When a call comes in we take a detailed message which is then relayed to you by email, text or both. Alternatively, calls can be transferred directly to you or your colleagues, on your Direct Dial or mobile phone number.
Our services will enable you to work smarter while saving you money, Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including Voicemail a Dinosaur and Outsourcing for Small Business.
Free Trial
We offer a two week, no cost, no obligation, no risk free trial to all new prospective Telephone Answering/Virtual Assistant customers. Why? To let them see the benefits of our services for themselves. The trial can be easily set up here.
Our Services & Customisation
Kendlebell Naas’ provide telephone answering services for 30% the cost of a receptionist. Our team of Personal Assistants handle your calls to to your exact specifications and requirements. Our services are totally customisable.
We give you a number to divert to – be that all calls, when busy, when unanswered and so on. When that number rings with us, we answer it as directed by you; “Good morning/afternoon Kendlebell Naas, XXXX speaking, how may I help you?”. When a call comes in we take a detailed message which is then relayed to you by email, text or both. Alternatively, calls can be transferred directly to you or your colleagues, on your Direct Dial or mobile phone number. For some clients, we mange diaries, take payments, log service calls, others simply take simple messages right the way to informing the client that the shop might be closed for 2 weeks a Mark and Mary are gone holidays! See this Forbes article “The Pros and Cons of Outsourcing” here.
Results for you!
No more:
- Tyre kickers! Yes, no more tyre kickers!
- Missed calls!
- Distractions, when you are trying to concentrate.
- Silent voicemails!
Results for your clients!
- Unanswered calls – no more
- No more call ping pong
- Feeling of appreciation
Our Services & Customisation
Kendlebell Naas’ provide telephone answering services for 30% the cost of a receptionist. Our team of Personal Assistants catch your calls to to your exact specifications and requirements. Plus our services are totally customisable and will enable you to work smarter while saving you money, Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including Voicemail a Dinosaur and Outsourcing for Small Business.
To see the benefits of our services for yourself, get the ball rolling on a Free Trial here.
What is a Non-Geographic Number (NGN)?
A Non-Geographic Number (NGN) is a number not associated with any specific location. Often used by government, businesses and charities. However the lines they are a changing, some of these numbers are set to change soon. From next year, 1st January 1850, 1890 and 076 will be no more. After that 1800 and 0818 will continue alone into the future. Businesses that wish to enhance their national presence. Or perhaps create a national presence are more likely to have a Non-Geographic Number. Why? Geographic numbers are tied to a place. For example, 01 for Dublin, 021 for Cork, 061 for Limerick and so on. Having a Non-Geographic Number signals a willingness to handle national queries.
Difference
What is the difference between 1800 and 0818 numbers? 1800 numbers are also known as freephone number, are free for the caller. The business covering the cost. Why provide a free telephone number? Because hopefully by facilitating a call, you will be able to generate more sales. Calls to 1800 numbers can only be made from the Republic of Ireland (like 1850 and 1890 numbers). Universal numbers – 0818 can be called from anywhere in the world. In recent years their cost along with 1850 and 1890 numbers has reduced significantly.
Non-Geographic Numbers – The Benefits
There are 3 main benefits of Non-Geographic Number: Firstly, the Illusion of size – Non-Geographical Numbers may enhance presence. “If it looks real and feels real, do you think it matters if it’s real?” ― Secondly, they provide geographic anonymity. And finally they enable you to Track Sales/monitor campaigns, e.g. a dedicated number to a campaign.
Also freephone numbers – 1800 – can drive on sales. 80% people know 1800 is free to call, which can give you a competitive edge vs your competition. As customers are incentivised to contact you. According to the Forrester study (2017), the majority (60%) of marketers agree that those who place an inbound phone call convert to a customer 30% faster than those who did not. On top of this according to the study, your average phone customers spend 28% more! See more on the study here.
Phone Numbers
Kendlebell Naas’ provide a range of telephone numbers, both Geographic and Non-Geographic Numbers, dependent upon need. In addition to providing the numbers, we can point this numbers too. Point them where? Whenever you want! Be that to your mobile, or ourselves plus other options too.
Additional Services
Our services enable businesses to be more efficient and productive. In other words, with us budgets go further, while also improving customer experience.
What are our primary offerings?
- Telephone Answering Services
- Virtual Reception Services
- Service Desk
- Helpdesk solutions
- Diary Management
What do our clients think? See their testimonials here. Additionally see more blogs here, including Voicemail a Dinosaur and Outsourcing for Small Business.
At the local chamber of commerce, Kildare Chamber of Commerce and various other networking meetings, one question always seems to come up. “Who are our customers?” The detailed answer tends to be a little bit longwinded. Why? Because we answer calls for such a wide range of businesses. Often it can depend on the day of the week, as our medical type clients (primarily physios and podiatrists) tend to have more calls at the start of the week. Our trades people tend to be busier at the end of the week. The short answer is anyone missing calls or anyone with a phone!
Missing calls = Lost Business
Lets be honest if you are missing calls from current customers or prospective customers you are losing business. If you want happier customers and more sales closed, call centre services can get you over that line. Overwhelmingly customers want excellent customer service, this is what keeps them with a brand. Using a call centre is not going to fix issues overnight, poof, success, no. Outsourcing your calls is not solely about saving money but improving service (see more here). You need to choose the best call centre for you, and integrate it into your business. You need to do a bit of research or maybe undertake a free trial (we offer a 2 week one). If you manage or own a business, you’re an excellent candidate for our services. In recent times staffing has become more and more of an issue for businesses too.
Revenue Generation
When it comes to efficiency and productivity, many one person operations, along with small and medium sized businesses, drop the ball. Instead of focussing on revenue generating aspects of the business. Often smaller businesses seem to try to focus on doing everything, thereby mastering nothing. Kendlebell Naas provide telephone answering services for 30% the cost of a receptionist. Our services enable businesses to be more efficient and productive, with budgets going further, while also improving customer experience. Particularly for those businesses missing calls.
What are our primary offerings?
- Telephone Answering Services
- Virtual Receptionist Services
- Service Desk
- Helpdesk solutions
- Dairy Management
If you’re still asking the question “Do I need a call answering service?”, then you haven’t been listening. The answer is yes, of course. Whichever industry you work for, whichever business you represent, whatever you do – our services can and will benefit you in multiple ways.
The Challenge
The challenge to you as a manager or business owner is, who is the caller; the caller could be anyone. Say in the case of a physiotherapist, your time is what is of value, you provide a service. Plus missing calls reflects poorly on your brand image.
Here are 5 reasons why physios like many other businesses need a call answering service:
- Every call is valuable (caller rang call wasn’t missed; caller had a pleasant experience, changed a appointment or arranged one)
- Your time is valuable (no missed calls, huge time saved on admin)
- Time is of the essence (Callers/people want instant gratification)
- Brand image matters (“Do you know XXXX they never answer the phone!”)
- Additional overheads cause stress (staff – lunch-time cover, holidays, sick days, management = stress)
Services
Our team of Personal Assistants handle your calls to to your exact specifications and requirements . Plus our services are totally customisable. When a call comes in we take a detailed message which is then relayed to you by email, text or both. Alternatively, calls can be transferred directly to you or your colleagues, on your Direct Dial or mobile phone number.
Focus
Our telephone answering services gives your employees and/or you the ability to focus on the task at hand, no more going through voicemails, missing calls, answering calls with clients present and so on. We answer your phone(s), so you can focus on what you need to concentrate on – in many cases generating revenue. Plus, no wasted time on cold calls – time wasters, cold callers, sales people are all screened, before they get to you.
The client experience is important, people do talk. Our services will enable you to work smarter while saving you money, Kendlebell Naas – The Perfect Answer. Additionally see more blogs here.