Frequently
Asked
Questions

We are located in Unit W10G Ladytown Business Park in Naas Co Kildare. Drop in for a cup of coffee to discuss your telephone answering requirements. 

We answer your calls; handle queries, schedule appointments and can even act as your service desk. We also provide Outbound Calling Services, Business Telephone Numbers including 1800, 1850, 1890 and 0818 numbers as well as an extensive range of Customer Services such as our Diary Management, Order Processing and Service Desk offerings.

We provide customer service on your terms by tailoring our offerings to meet your needs, no matter how diverse they are. You can mix and match and combine or customise any of our services at any time. It’s customer service – your way. We also provide a range of back office services including processing orders, invoicing, debt collection.

We provide service to a wide range of customers from sole traders to SMEs to large multinationals.Our customers are spread across all realms of industry including International White Goods Manufacturers ,Pharmaceutical Companies, Private Hospitals, Medical Consultants, Medical Practice, Facility Management to name just some. Whatever your business we have a solution. 

Our Telephone Answering Service is conducted by our team of nominated PA’s who answer your calls in your businesses name, gather the details you require from each caller and relay this information to you by priority text or email.

Our Virtual Receptionist Service is similar however our PA’s will contact you on your mobile or landline, giving you the option to accept or reject the call. If accepted the call is transferred seamlessly to you, reject it and we will take a message which is then relayed by text/email.

First the incoming call is answered by our PA’s in your personalised greeting. The caller’s name, contact details and query is taken and they are briefly placed on hold. The client is then contacted and asked whether they wish to take the call.

Should they accept the call it is immediately transferred to their landline or mobile. If they are unavailable/don’t wish to take the call we take a message and relay the details by text/email.

Our PA’s will answer every call in your business name. You simply inform us how you’d like us to greet your customers and we’ll greet them in that exact manner. It’s that simple! What’s more you can change/tweak this greeting any time.

Our team of nominated PA’s are fully informed about how your business operates. When a call comes in our information screens will display information about you such as your name, location, hours and services.

We encourage you to work closely with your nominated PA’s so they are then able to share this information and respond to any questions asked.

We’re here for whenever you need us, whether it’s during your normal business hours, to provide cover for lunch, holiday or maternity breaks, to act as your contingency service or simply to be there when you are in meetings. You can forward your telephones to us whenever you need to and are only invoiced for the calls we take on your behalf when you forward to us.

We only ask you to sign-up for a minimum of 3 months. Thereafter we would only require 30 days’ notice to cancel.