Why?

Our team are specialists in telephone answering, think of us as just another outsourcing option. Much like other areas of your business – payroll, graphic design or SEO, outsourcing your call answering is as straightforward. Why? Because outsourcing is an efficient thing to do. 

• Increases productivity. Your team members don’t have to juggle tasks, they aren’t be constantly distracted. They can focus on their work.
• Improve customer retention: every business has a busy time. Our team can answer all your calls unconditionally or conditionally, all or some. No more calls ringing out or missed. Ultimately leading to higher retention levels.
• You save money: our dedicated telephone answering service is very cost effective. When using our services you don’t have to worry about spending money on, call related technology. Plus when your calls come in to us, we will answer them all in your business name.
• Pay for work done. With our call answering service you only pay for work done, seasonal business, fine, 500 calls this month, 250 calls next, not a problem! 

Be more efficient

Our primary services – telephone answering and virtual receptionist, enable businesses to be more efficient and productive. In other words, with us budgets go further, while also improving customer experience. Why struggle with recruitment? Or have specialist staff dealing with cold callers and tyre kickers? Our specialist services come at c30% of the cost of an in-house receptionist.  

Part of our offering that usually interests newer businesses is postal addresses. We provide postal addresses in two ways – just as postal or a as a registered business. If you have other specific postage requirements please free free to get in touch here.

Our telephone answering services will enable you to work smarter while saving you money, Kendlebell Naas – The Perfect Answer. Additionally see more blogs here. 

Recruiting

Kendlebell Naas are currently looking recruiting a number of Personal Assistants, be that two full-time staff or 4 part-time staff. Kendlebell Naas have been operating in Naas since 2007. We provide telephone answering and virtual receptionist services to a wide range of clients. Although most of our clients are based in Ireland, we have clients in Europe and Worldwide. Our business is built on delivering exceptional customer service.

Roles

The roles advertised are to staff two full time positions as Personal Assistants. How that will be made up may vary. Currently our team work different days, times and so on. With some on 3 fixed days a week, others work 4 days and some are full-time. We are open Monday to Friday, 8.30am to 6.00pm, although most of the team work 9.00am to 5.00pm. The early morning and evening hours shared amongst the team. These positions are in office initially, with hybrid an option after training etc. where suitable. There are no weekend shifts. The people required must have excellent written and spoken English with good keyboard skills. The ability to work under pressure and to deliver excellent customer service is a must. Previous experience of working in an office is a advantage, but not a requirement.

Full training provided. Excellent attendance and time keeping is a prerequisite for all candidates. €11.50 per hour starting salary, with a review after a successful 6 month trial. Applicants should send a full CV and cover letter by email to [email protected] outlining why they think they are suitable to fill this role. Closing 1st March 2023, first interviews via zoom.

You may wonder why we are recruiting. We are looking to fill the hours of a team member who is planning to go to Australia. Plus due to growth we are also looking for someone else too. Our staff turnover in the last year has been less than 8%. See the benefits of part-time working here .

What we do: Personal Assistants

Our telephone answering services gives our client’s employees and/or you the ability to focus on the task at hand. Our team or Personal Assistants answer your phone(s), so they can focus on what you need to concentrate on – in many cases generating revenue. Call transferring and diary management would also make up a big part of what we do. Plus, no wasted time on cold calls – time wasters, cold callers, sales people are all screened, before they get to you. Generally our client list is very diverse, solicitors, accountants, physiotherapists, podiatrists, dentists, architects, chartered surveyors, plumbers and many more. See more about our service here in blogposts, or these in particular: What do we do? or Telephone Answering Services Drive Efficiency

Our Services & Customisation

Kendlebell Naas’ provide telephone answering services for a fraction of the cost of a receptionist. Our services enable businesses to be more efficient and productive, with us budgets go further, while also improving customer experience. 

Our team of Personal Assistants handle your calls to to your exact specifications and requirements . Our services are totally customisable.  When a call comes in we take a detailed message which is then relayed to you by email, text or both. Alternatively, calls can be transferred directly to you or your colleagues, on your Direct Dial or mobile phone number. 

Over the last few years, we have recruited, as we have roughly grown at one staff member a year since 2007. Many of our most recent recruits, have been family or friends of current staff, which is testament to the positive team/working culture we have build here.  

Many businesses are looking at expanding in 2023, alongside reducing operating costs or minimising them. Kendlebell Naas can help with expansion and cost reduction! We enable companies to expand staffing (servicing) without increasing payroll. Our telephone answering and virtual receptionist services, enable businesses to work smarter. For instance in the case of legal firms, many receptionists in practices do a lot of typing amongst other duties, typing with a phone ringing can be hugely distracting. Distraction can reduce the quality of their work and so on. The ease of access of our services as an overflow or full time can be of huge benefit to businesses in this type of scenario. For most businesses if you were to contact us today, we could expand your team tomorrow.

2023

Companies’ recruitment plans are at their highest in six years with 90% of employers looking continue hiring in 2023 despite worries about an economic downturn, a new survey shows. Looking at the 2023 Hiring Trends and Business Outlook report based on a nationwide survey from Recruiters. Maureen Lynch, operations director at recruitment company Hays Ireland, said: “Despite headlines in recent weeks suggesting a period of economic uncertainty is on the horizon, our 2023 Salary & Recruiting Trends Guide paints a brighter picture and reaffirms that 2022 has been a positive year of economic growth in Ireland. Our data shows that, on balance, employers remain optimistic that 2023 will see further economic and job growth across sectors, including accountancy and finance, engineering, and healthcare.” 

Lynch said that challenges will persist in the year ahead as employers and employees “continue to grapple with the rising cost of living and inflation and a more cautious mood in the Irish tech sector. Skills shortages remain a persistent problem for employers, the majority of whom have had to increase wages to both attract new talent into the workplace and retain in-demand existing employees. This is a trend that shows no sign of slowing down in the year ahead,” she said.

Risk Free Recruitment

Many businesses are finding recruitment difficult at the moment. But often prospect employers have not looked at out-of-the-box alternatives. Expand your staffing without expanding your payroll. Rather than seeking out a new employee, why not seek out a service? This is where we in Kendlebell Naas come in, our telephone answering and virtual assistant service. Why not let our team become part of yours? We can provide you with access to more team members without the associated costs, risks or hassle. No recruiting and all the stress that entails. Our two week free trial for telephone answering, is essentially risk free recruitment. No risks, no obligation and no cost.

In many ways engaging our services should be viewed as a  “standard” collaboration/outsource. Check out “7 Business Tasks You Can Outsource” here or see Our Three Reasons to Your Telephone Answering here.

Kendlebell Naas vs Receptionist

In terms of available hours, our service vs a 9to5 in-house receptionist. We provide 2 1/2 hours more time a day, by finishing earlier, starting later and working through lunch. When annual leave is accounted for, an in-house receptionist works 232 days a year, we operate 252 days a year (as standard). There are certain unaccounted for costs/stresses our service removes: recruiting, training, providing equipment, a location and so on. But simply in terms of hours, for a fraction of the price, we offer via our standard service 770 hours more vs an in-house receptionist. We provide 2,394 hours per year as standard vs. a full-time in-house receptionist working 1,624 hours. Presuming they have no sick days, funerals and general force majeure during the year. 

Our Services & Customisation

Kendlebell Naas’ provide 24/7 call answering, but our standard times are: Monday to Friday, 8.30am to 6.00pm. Our services are totally customisable and will enable you and your team to work smarter while saving you money.

Kendlebell Naas – The Perfect Answer.

Additionally see more blogs here, including Remote Working Toolbox, Voicemail a Dinosaur and Outsourcing for Small Business. 

 

Recruiting good quality front of house/receptionist staff is a difficulty for many businesses at the moment, whether there is a lack of suitable candidates or the cost is prohibitive. Changes in the workplace in terms of hybrid and remote working has changed the environment, many offices have become fractured. From start-ups to established businesses, whether you have been around for days or decades, our services can help. What do we do? We save businesses money and drive-on productivity. Our two week free call answering trial is free, and enables you to see all the benefits! Meaning you can see the service in action, at no cost! In simple terms we are “for you” in terms of giving you and your team your time back. Enabling you to focus on revenue generation and areas where your specialise. And “for you” in that our services are universal in many ways, most businesses and business people have phones after all.

For example, we do not believe you should be spending money on marketing if you can’t handle call volume. There is no point in going to the expense of running an AdWords campaign, encouraging people to visit your website and make contact. If all the calls are going to be missed or go to voicemail. With Kendlebell Naas calls do not go unanswered. Some of our customers divert all calls to us, for others we act as overflow.

This means that no potential business is lost via missed calls. If you have a phone, if you are in business, we can help you operate more effectively. Our services are wide ranging, they are largely phone based primarily inbound calls, but we also do outbound. Diary management, form filling, payments and much more. Cost and capacity do play a part in what we do but top of it all, but really we sell time, trust and peace of mind. And it is important to remember missed calls, are lost revenue. 

Our Customers

What do we do? Well, our services are customisable, we operate as directed by our customers. This means that there is variation customer to customer in terms of how we operate. 

Healthcare and Medical

Our services are customisable, we operate as directed by our customers.

• We can book appointments for you – which includes cancelling, moving and so on, we manage a wide range of diaries
• Take/place payments – through your website
• Filter calls based on a set list of questions. For example in relation to a physiotherapists, shoulder issues go to Jordan, pelvic issue to Leah.
• No missed calls

Tradespeople

Our services are customisable, we operate as directed by our customers.

• We can capture all your calls 8.30am to 6.00pm, Monday to Friday (24/7 also available), missed calls, are lost revenue
• Enhance professionalism
• Enable you to work undisturbed
• Filter calls based on a set list of questions 
• No missed calls

Legal Profession

Our services are customisable, we operate as directed by our customers.

• Answer all calls, missed calls, are lost revenue
• Prioritise who you speak to and when – call transferring
• Capture new clients and their details
• Professional, trained agents
• No missed calls

Generally

What do we do? Well, our services are customisable, we operate as directed by our customers. Whether part of a one man or one woman band or an orchestra, we can help.

• Answer all calls, missed calls, are lost revenue. 
• Calls dealt with as prescribed
• Messages can be relayed by email, text or both, to individual or multiple team members
• Professional, trained agents
• No missed calls

Prices Free Trial

Before we talk about prices, we should mention our two week free call answering trial, no risk, no cost & no obligation. Why do we offer this? So you can see the benefits of our service for yourself. And so will can give you a solid indication of the cost from the outset. See more on the  free trial here. 

Now back to pricing, we price not based on minutes, but on messages, the volume of messages. This means that if you are less busy, we charge you less. We move you up and down the tariffs, depending on the volume of calls. When you engage the services of Kendlebell Naas whether opting for our call answering or virtual receptionist services, you save money. How? You don’t need to invest in hiring a full-time receptionist and all the costs that brings, generally our services cost c70% less than a in-house person (and we provide more hours!).

See our tariffs here: Kendlebell Naas Price Tariffs

See you cost calculator here.

Why do Businesses come to us?

Because of the quality of the service we deliver, with call answering for instance the average answer time is 7 to 9 seconds for instance. Operating Monday to Friday, 8.30m to 6.00pm, solidly, plus by engaging our service you remove yourself from rotas, recruitment, cover for sick days and so on. Then there is cost to the service we provide, comparing our phone answering service with a in-house receptionist, we would run at c30% the cost. Are you too busy at work? We can help. 

We Deliver Results

Our services deliver real life benefits for customer from very simple things like deterring tyre kickers and cold callers, to improving the customer experience. While also giving our clients the opportunity to concentrate without any calls, plus no more silent voicemails or missed calls. For those struggling with staffing or time in particular, we can help. Generally our services improve morale whether the team size is 1 or 20, which can have a big effect on productivity. This is why most whom engage the two week free trial, stick with our services.

In Conclusion

Kendlebell Naas’ provide telephone answering services that are tailored to your needs and will enable you to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including Voicemail a Dinosaur and Outsourcing for Small Business. 

To see the benefits of our services for yourself, get the ball rolling on a Free Trial here.