Telephone Answering
At Kendlebell Naas, we offer prospective Telephone Answering/Virtual Assistant customers a free trial, usually a two week free trial. Why? To enable prospective clients to see the benefits of our service for themselves (and/or other staff members). Our service is not all about saving money, all though we do (we cost 70% less than an in-house receptionist). Really what we do is facilitate focus on core work, which improves though-put, moral, customer experience and lots more. You can get the ball rolling with us today for a 2 week pilot period on the house, see more here. In the simplest terms, just dip your toe and see how we go! This trial is two weeks long, at no cost to you with no obligation or no risk!
Customisable
Our team of Personal Assistants handle your calls to to your exact specifications and requirements. Our services are totally customisable.
How does the system work? We give you a number to divert to – be that all calls, when busy, when unanswered and so on. The divert options vary dependent on provider, and multiple lines can be diverted in. When that number rings with us, we answer it as directed by you; “Good morning/afternoon Kendlebell Naas, XXXX speaking, how may I help you?”. When a call comes in we take a detailed message which is then relayed to you by email, text or both. Alternatively, calls can be transferred directly to you or your colleagues, on your Direct Dial or mobile phone number. For some clients, we mange diaries, take payments, log service calls, others simply take simple messages right the way to informing the client that the shop might be closed for 2 weeks over the Summer holidays! Our two week pilot period enables people to see the benefits for themselves. See this Forbes article “The Pros and Cons of Outsourcing” here.
In terms of customisation say a IT company are a good example, maybe we operate their main switch board. So we are the primary point of contact. All sales and account calls are sent to the relevant team members, via patch and message. But support calls are advised to log their calls via email, and an email is given.
Cost
The costs of our services are clear and easy to understand as we only charge for the calls that we answer, unlike an in-house receptionist. Who generally won’t work for two weeks for free. We offer a preliminary two week free phone answering trial, which should you go live with the service is the basis if your 1st invoice. We have 10 different categories (split by call volume starting from 10 messages per month up to 350), each category has a price (including X messages), and an addition per message price up until the next category. Telephone transferring is an addition €30 per month and diary management €35 per diary. All in all in comparison with an in-house receptionist (based on 20 messages per day) our services deliver 47% more time for 22% of the cost. If you have a very buzzy month this month, it is reflected the following month. Or if things are very quiet, vice versa.
Results for you!
Our services deliver real life benefits for customer from very simple things like deterring tyre kickers and cold callers, to improving customer experience – we generally answer calls in 7 to 9 seconds. But we also give our clients the opportunity to concentrate without any calls, plus no more silent voicemails or missed calls. This improves morale whatever the team size, which can have a big effect on productivity. According to Bonusly: happy employees raise are 31% more productive, raise sales by 37%, and improve accuracy on tasks by 19%. This is why most whom engage the preliminary two week pilot period, stick with our services.
In Conclusion
Kendlebell Naas’ provide telephone answering services that are tailored to your needs and will enable you to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here.
To see the benefits of our telephone answering services for yourself, get the ball rolling on a Free Trial here.
Our two week free call answering trial is popular, in the last two years we have only had two clients not take the service up after the trial. One was a chamber of commerce who were happy to return to missing c10 phone calls a day. And the other a removal service whom I am sure will come back. We have a wide range of clients. Which is not an issue for us, in terms of call volume, handling style or general needs. Whether you are a start-up or an established business, whether you have been around for days or decades, our services can help (and not just phone services). With Kendlebell Naas calls do not go unanswered, enabling our clients to stay connected with their callers. Some of our customers divert all calls to us, for others we simply act as overflow.
This means that no potential business is lost via missed calls. So who is Kendlebell Naas for? That can be a little bit hard to answer. In terms of clients we are dealing with, we have physiotherapists, solicitors, accountants, estate agents, tradespeople, engineers, property management companies, private hospitals, doctors and many more. If you have a phone, if you are in business, we can help.
Complete the Trial
Prospective clients come to us with different needs but with same desire to remove the stress of some or all phone handling. We had one client in particular started with us last year. Some of the senior team were anxious in relation to engaging a call answering service but as soon as they started the trial, these anxieties were quickly eased. They have gone with our virtual receptionist option which is call answering plus call transferring. Which would be an option many of our solicitors do opt for. They are happy with the service and find dealing with our professional personal assistants comes very easy. Plus since they started to utilise the service they have taken on 4 staff, but call answering remains with us.
Whether clients want to use of service so calls aren’t missed, enabling them to stay connected to their clients. Or clients are looking to remove some pressure from their staff or themselves, we can help.
Freeman Plumbing
David Freeman of Freeman Plumbing Services is a client of ours who completed a call answering trial and then came aboard. This is what he says about Kendlebell Naas:
“We have been using Kendlebell Naas services for the past couple of months for our Plumbing business. The use of the phone answering service allows our company’s time management to run efficiently, while being able to manage customers and jobs in an orderly fashion.
Using Kendlebell Naas has freed up a lot of time spent on the phone, where we can now focus on tasks at hand, in turn keeping our customers happy and our company more profitable.
Staff and management are on hand when you need them, no question goes unanswered. Highly recommended for any business.”
David initially came on-board for call answering, but we have added more admin work since then. With our team now saving David c10hrs admin a week.
Hours
For the most part our clients avail of our service Monday to Friday, 8.30am to 6.00pm. But if you wish to have 24/7 call answering, we can answer your phone all the time, or if you want just out of hours and so on.
Prices
We price not based on minutes, but on messages, the volume of messages. This means that if you are less busy, we charge you less. We move you up and down the tariffs, depending on the volume of calls. When you engage the services of Kendlebell Naas whether opting for our call answering or virtual receptionist services, you save money. How? You don’t need to invest in hiring a full-time receptionist and all the costs that brings, generally our services cost c70% less than a in-house person (and we provide more hours!).
Unlike others in this industry our prices are published on our website here: Kendlebell Naas Price Tariffs
Landlines
Plus you save on recruiting, training, providing a work space and so on. We also provide localised landline numbers, so you can have a presence nationwide. A Kildare number, a Galway number and so on. Landlines have some big benefits, including: aiding to establish a presence, gaining customer trust and enhancing business image. This can be particularly useful for a business starting out. And can also make getting away from work much easier, meaning you can stay connected when you need to and disconnect when you need too.
Trial for Call Answering
Our 2 week free trial allows you to dip your toe in our services, at no cost with no risk or obligation.
See you cost calculator here.
Our trial enables people see the benefits for themselves (and/or other staff members). Facilitating focus on core work, which improves though-put, moral, customer experience and lots more. The trial can be easily set up here.
We Deliver Results
Our services deliver real life benefits for customer from very simple things like deterring tyre kickers and cold callers, to improving the customer experience. While also giving our clients the opportunity to concentrate without any calls, plus no more silent voicemails or missed calls. This improves morale whether the team size is 1 or 20, which can have a big effect on productivity. This is why most whom engage the two week free trial, stick with our services.
In Conclusion
Kendlebell Naas’ provide telephone answering services that are tailored to your needs and will enable you to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including Voicemail a Dinosaur and Outsourcing for Small Business.
To see the benefits of our services for yourself, get the ball rolling on a Free Trial here.