At the moment many businesses are finding recruitment difficult, and finding it increasingly difficult. Especially in relation to front of house, receptionist and admin roles. So what are the costs of in-house call answering (receptionist) vs an outsourced telephone answering service? According to indeed the average salary for a receptionist is €27,176 per year in Ireland. Based on 329 reported salaries on 19th November 2021. In terms of comparison, allowing for 20 calls a day, you would be looking at c€8,734 – 32% of an in-house staff member, if not less! Not only does our service cost much less, our standard week, is 47 1/2 hrs, Monday to Friday, 8.30am to 6.00pm. 

In-house Costs

There are costs borne by business of having in-house staff and replacing them: recruiting, interviewing, hiring and training are huge. CAP – the Centre of American Progress conducted a survey looking at replacement costs. The cost of a standard retail staff member, in terms of replacing one is 16% of their annual salary, or €4,348. Plus after an employer costs that money, you have to also run the risk of the employee leaving. Employee turnover is expected to be 10% this year, up from 7.5% in 2021. According to Derek McKay, Managing Director, Adare Human Resource Management (see more on this here). Or you could try our two week free trial? 

Plus there are also additional costs: the money spent on equipment they need to do their job, training, a location for them to work (a big issue with remote offices & covid decentralisation), taxes and benefits. As well as the cover required when they are on leave. Be that annual leave, sick leave, perhaps maternity or paternity leave and so on. Even little thing like whom answers the phone when your receptionist is on a break or lunch. There is a additional cost to all this as well. Be that organising cover or perhaps missing opportunities if you can’t source cover. And finally, how long does a receptionist normally stay in their position before moving on to another job? And then you’ve got to go through the process of finding, interviewing, hiring, and training another one? Or you could try our two week free trial? 

The Cost

What is the cost comparison? An in-house receptionist working standard hours 9am to 5pm, 1 hour for lunch, so 7 hours a day. With 20 days annual leave, works 232 days (252 working days in Ireland 2021), €117 per day, €16.73 per hr (1,624 hours per year). Versus our outsourced telephone answering services, 8.30am to 6.00pm, 9 1/2 hours a day, works 252 days per year (24/7 is available), €35 per day, €3.65 per hour (2,394 hours).

At its simplest, our service provides 47% more time for 22% the cost (by hour). We give time back to our staff to focus on their core work. 

Our Service

We offer a two week, no cost, no obligation, no risk free trial to all new prospective telephone answering customers. Why? To let them see the benefits of our outsourced telephone answering for themselves. The trial can be easily set up here. 

Our team of dedicated Personal Assistants become part of your team, thereby expanding your team, increasing manpower. Plus our services are totally customisable and will enable you and your team to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here.

 

Alternative Staffing – Modified Staffing – Varied Staffing 

At the moment many businesses are finding recruitment more difficult than in the past. Plus retention of staff is also proving harder. The service we provide at Kendlebell Naas, is easily accessed and we only charge for the work we do. In terms of Telephone Answering and Virtual Receptionist Services, we help businesses work smarter. More often than not saving money, increasing capacity for work and improving work life balance. Expand your staff without expanding your payroll. Rather than seeking out a new employee, why not seek out a service? Why not let our team become part of yours? Rather than working harder, why not let Kendlebell Naas enable your business to work smarter? Plus we do offer a 2 week free trial for Telephone Answering too!

Staff that are overloaded, and constantly distracted are unproductive. Often staff have very limited capacity to do more, or if they do more their work suffers. Our services enable staff to work smarter with out distraction. Or if you have a bigger space to fill, we enable businesses to staff without increasing payroll, while only paying for the work done. 

How does it work?

Accessing the service is pretty straightforward, we provide you with a divert number. Which you can divert to, unconditionally or conditionally (if busy, if unanswered etc.). Some providers make this more difficult than others. If a client is having difficulty we are happy to liaise with their provider plus we also provide numbers ourselves. 

Our team of dedicated Personal Assistants then become part of your team, thereby expanding your team. We will answer your calls in your business name. Following your guidance on what to do with them; deliveries go there, new sale here, and so on. Whether you want call transferring or messaging. We point messages and calls in the right direction, plus we will kick the tyre kickers to touch! Plus we can also provide diary management and process payments, if you wish. This means you can work smarter, by focusing on core client. It is an old business adage: About 20 percent of your customers produce 80 percent of your sales (see more on this here). When you collaborate with us in Kendlebell Naas, aka KollaBorVation you get what you expect and more. 

One Team

One of our largest clients said of the service. “The quality of the service provide by the team in Kendlebell Naas has greatly enhanced our after sales package. Their PA’s work alongside our management and field service agents ensuring top class service. We have a very close working relationship with the staff including Tony Clarke which enables us to ensure our processes are fully controlled. We maintain a high level of customer satisfaction and continuous improvement – Kendlebell Naas are very much part of this.”

Results

These are the results that our team will deliver on.

No more:

• Tyre kickers! Yes, no more tyre kickers!
• Missed calls!
• Distractions, when you are trying to concentrate.
• Silent voicemails!

Enabling you to work smarter. 

Our Services & Customisation

Kendlebell Naas’ provide telephone answering services for 30% the cost of a receptionist. Plus our services are totally customisable and will enable you and your team to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here.

 

How a business engages with their customer base says a lot about their attitude. Do your clients, patients, customers chose to contact you? And why do they contact you via that medium? Communication has changed over the last couple of years. Many people today prefer to send a text, email, voicenote or social media message with family and friends. But there is one sector where this trend has not taken hold, customer service. Before we look at customer service, what is customer service? In a nutshell, customer service is providing assistance and help to consumers before and after they carry out a purchase. This means that prospective clients are included in this sphere, often this isn’t considered. As you’ll see below, most customers prefer to call and this is where we in Kendlebell Naas can help. 

A recent study by the CFI Group found that 76% of all consumer prefer the traditional medium of phone calls, when reaching customer support. Is there a split between younger and older you say? The statistics would suggest that there isn’t. More Baby Boomers than Generation X, Millennials or Generation Z phone in to reach customer support, but phone calls are the preferred medium for all age groups. Many issues are pretty easily resolved, an appointment rescheduled, directions given and so on.

According to Zendesk (2019), 81% of consumers say a positive customer service experience increases the chances of them making another purchase. In terms of customer service experiences: slow answers, long wait times, missed calls and voicemails would all be in the negative experience box. Providing a good customer services extends from the prospecting stage, before the consumer has even made a purchase. Plus good customer service, can encourage current clients to buy more and deter clients from switching. A massive 95% of consumers say that customer service is important for brand loyalty (Microsoft Dynamics 2018). 60% of consumers have left brands because of poor customer service. Customer retention is cheaper than customer acquisition, spending a few euros on support may well be a better spend than spending money on more Google Ads.

If you think that perhaps technology can resolve your customer services issues, think again. Automated phone systems are the bane of all customer service experiences, with 56% of all customers listing it as the most frustrating part of any poor customer service experience (Zendesk, 2019). Perhaps more of a larger company issue. Just above limited hours customer support (53%) and having to repeat ones self (45%). 

With Kendlebell Naas calls do not go to an automated system (although we can also build these) or go unanswered. Some of our customers divert all calls to us, for others we act as overflow, we fill the need. This means that no potential business is lost via missed calls or negative experiences. Our services are customisable. If you have a phone, if you are in business, we can help you operate more effectively. Enabling you and your team, to focus on core/current work, without being detrimental to other work or possible work. 

Healthcare and Medical

Our services are customisable, we operate as directed by our customers.

• We can book appointments for you – which includes cancelling, moving and so on, we manage a wide range of diaries
• Take/place payments – through your website
• Filter calls based on a set list of questions. For example in relation to a physiotherapists, shoulder issues go to Jordan, pelvic issue to Leah.
• No missed calls

ings, who answers the call? We can help.

Legal Profession

Our services are customisable, we operate as directed by our customers.

• Answer all calls
• Prioritise who you speak to and when – call transferring
• Capture new clients and their details
• Professional, trained agents
• No missed calls

Generally

Our services are customisable, we operate as directed by our customers. Whether part of a one man or one woman band or an orchestra, we can help.

• Answer all calls
• Calls dealt with as prescribed
• Messages can be relayed by email, text or both, to individual or multiple team members
• Professional, trained agents
• No missed calls

Prices Free Trial

Before we talk about prices, we should mention our two week free call answering trial, no risk, no cost & no obligation. Why do we offer this? So you can see the benefits of our service for yourself. And so will can give you a solid indication of the cost from the outset. See more on the  free trial here. 

Now back to pricing, we price not based on minutes, but on messages, the volume of messages. This means that if you are less busy, we charge you less. We move you up and down the tariffs, depending on the volume of calls. When you engage the services of Kendlebell Naas whether opting for our call answering or virtual receptionist services, you save money. How? You don’t need to invest in hiring a full-time receptionist and all the costs that brings, generally our services cost c70% less than a in-house person (and we provide more hours!).

See our tariffs here: Kendlebell Naas Price Tariffs

See you cost calculator here.

Why do Businesses come to us?

Because of the quality of the service we deliver, with call answering for instance the average answer time is 7 to 9 seconds for instance. Operating Monday to Friday, 8.30m to 6.00pm, solidly, plus by engaging our service you remove yourself from rotas, recruitment, cover for sick days and so on. Then there is cost to the service we provide, comparing our phone answering service with a in-house receptionist, we would run at c30% the cost. Are you too busy at work? We can help. 

We Deliver Results

Our services deliver real life benefits for customer from very simple things like deterring tyre kickers and cold callers, to improving the customer experience. While also giving our clients the opportunity to concentrate without any calls, plus no more silent voicemails or missed calls. For those struggling with staffing or time in particular, we can help. Generally our services improve morale whether the team size is 1 or 20, which can have a big effect on productivity. This is why most whom engage the two week free trial, stick with our services.

In Conclusion

Kendlebell Naas’ provide telephone answering services that are tailored to your needs and will enable you to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including Voicemail a Dinosaur and Outsourcing for Small Business. 

To see the benefits of our services for yourself, get the ball rolling on a Free Trial here.