2021 has passed, 2022 is here, what steps are you taking this January to improve your business? We have a wide range of customers, from tradespeople to consultants, from one person operations to hospitals, our service is pretty universal. The phone rings and our team of dedicated Personal Assistants answer the call, as directed by the client. Many businesses delegate different aspects of their businesses, telephone answering is no different. Plus our two week free trial enables our clients to dip there toe before the jump on-board with us. Why not delegate to us and grow into 2022 today?
We provide solutions to people, whether they are struggling with staffing or call answering, want holiday cover, or want to improve customer experience.
New Years Resolutions
New Years resolutions are easy made, but harder to keep. “I am going to work less this year”. Why not work smarter? “I am not going to answer my phone at lunch this year.” Who is? “I am going to work from home 2 days a week, working reflexy hours.” Who is going to answer your phone within standard hours? “I am going to delegate this year.” Delegate to who?
“Who you are tomorrow begins with what you do today.” ―
The best time for change was yesterday, not tomorrow.
Value
We often highlight the cost of our service to prospective clients, that is 30% that of an in-house receptionist. But the real value is in fact the accessibility, whether Monday to Friday 8.30am to 6.00pm or 24/7. And that is solid accessibility, no holidays or sick days, funerals or weddings. Plus there are “hidden” values of delegating your telephone answering needs. We staff so you don’t have to, meaning that your staff can focus elsewhere and not have to do non-core work. Plus you don’t have to interview, recruit and train new staff.
Our team of Personal Assistants handle your calls to to your exact specifications and requirements.
Our team becomes part of your team.
Cost
The costs of our services are clear and easy to understand as we only charge for the calls that we answer, unlike an in-house receptionist. We have 10 different categories (split by call volume starting from 10 messages per month up to 350), each category has a price (including X messages), and an addition per message price up until the next category. Telephone transferring is an addition €30 per month and diary management €35 per diary. All in all in comparison with an in-house receptionist (based on 20 messages per day) our services deliver 47% more time for 22% of the cost. Our Free Trial enables you to see what the service will cost based on your call volume, and enables us to staff this volume going forward.
Free Trial
At Kendlebell Naas, we offer prospective Telephone Answering/Virtual Assistant customers a free trial. And we don’t just offer our free trial just for Christmas or New Year, no. We offer a two week, no cost, no obligation, no risk free trial all year round! Why? To enable people see the benefits for themselves (and/or other staff members). Facilitating focus on core work, which improves though-put, moral, customer experience and lots more. The trial can be easily set up here.
Our team of professional personal assistants are phone specialists.
Customisation
When a business delegate to us, our services are totally customisable.
How does the system work? We give you a number to divert to – be that all calls, when busy, when unanswered and so on. The divert options vary dependent on provider, and multiple lines can be diverted in. When that number rings with us, we answer it as directed by you; “Good morning/afternoon Kendlebell Naas, XXXX speaking, how may I help you?”. When a call comes in we take a detailed message which is then relayed to you by email, text or both. Alternatively, calls can be transferred directly to you or your colleagues, on your Direct Dial or mobile phone number. For some clients, we mange diaries, take payments, log service calls, others simply take simple messages right the way to informing the client that the shop might be closed for 2 weeks over the Christmas holidays! See this Forbes article “The Pros and Cons of Outsourcing” here.
In-house vs Our Team, more for less.
In Conclusion
Our services whether telephone answering or virtual receptionist, deliver real life benefits for customer and staff from very simple things like deterring tyre kickers and cold callers, plus improving customer experience. But we also give our clients the opportunity to concentrate without any calls, plus no more silent voicemails or missed calls. This improves morale whatever the team size, which can have a big effect on productivity.
Kendlebell Naas’ provide telephone answering services that are tailored to your needs and will enable you to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including Voicemail a Dinosaur and Outsourcing for Small Business.
Kendlebell Naas – The Perfect Call Answer
To see the benefits of our services for yourself, get the ball rolling on a Free Trial here.
