At the moment many businesses are finding recruitment difficult, and finding it increasingly difficult. So what are the costs of In-House vs Outsourced, meaning in-house answering vs an outsourced telephone answering service? According to indeed the average salary for a receptionist is €27,176 per year in Ireland. Based on 329 reported salaries on 19th November 2021. In terms of comparison, allowing for 20 calls a day, you would be looking at c€8,734 – 32% of an in-house staff member, if not less!
In-house Costs
There are costs borne by business of having in-house staff and replacing them: recruiting, interviewing, hiring and training are huge. CAP – the Centre of American Progress conducted a survey looking at replacement costs. The cost of a standard retail staff member, in terms of replacing one is 16% of their annual salary, or €4,348. Plus after an employer costs that money, you have to also run the risk of the employee leaving. Employee turnover is expected to be 10% this year, up from 7.5% in 2021. According to Derek McKay, Managing Director, Adare Human Resource Management (see more on this here). Or you could try our two week free trial?
Plus there are also additional costs: the money spent on equipment they need to do their job, training, a location for them to work (a big issue with remote offices & covid decentralisation), taxes and benefits. As well as the cover required when they are on leave. Be that annual leave, sick leave, perhaps maternity or paternity leave and so on. Even little thing like whom answers the phone when your receptionist is on a break or lunch. There is a additional cost to all this as well. Be that organising cover or perhaps missing opportunities if you can’t source cover. And finally, how long does a receptionist normally stay in their position before moving on to another job? And then you’ve got to go through the process of finding, interviewing, hiring, and training another one? Or you could try our two week free trial?
The Cost
What is the cost comparison? An in-house receptionist working standard hours 9am to 5pm, 1 hour for lunch, so 7 hours a day. With 20 days annual leave, works 232 days (252 working days in Ireland 2021), €117 per day, €16.73 per hr (1,624 hours per year). Versus our outsourced telephone answering services, 8.30am to 6.00pm, 9 1/2 hours a day, works 252 days per year (24/7 is available), €35 per day, €3.65 per hour (2,394 hours).
At its simplest, our service provides 47% more time for 22% the cost (by hour). We give time back to our staff to focus on their core work.
Our Service
We offer a two week, no cost, no obligation, no risk free trial to all new prospective telephone answering customers. Why? To let them see the benefits of our outsourced telephone answering for themselves. The trial can be easily set up here.
Our team of dedicated Personal Assistants become part of your team, thereby expanding your team, increasing manpower. Plus our services are totally customisable and will enable you and your team to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here.
Pilot Period
At Kendlebell Naas, we offer prospective Telephone Answering/Virtual Assistant customers a free trial. Just dip your toe and see how we go! This trial is not one but two weeks, at no cost with no obligation or no risk! Why? To enable people see the benefits for themselves (and/or other staff members). Our service is not all about saving money (we cost 70% less than an in-house receptionist). Really what we do is facilitate focus on core work, which improves though-put, moral, customer experience and lots more. You can get the ball rolling with us today for a 2 week pilot period on the house, see more here.
Customisation
Our team of Personal Assistants handle your calls to to your exact specifications and requirements. Our services are totally customisable.
How does the system work? We give you a number to divert to – be that all calls, when busy, when unanswered and so on. The divert options vary dependent on provider, and multiple lines can be diverted in. When that number rings with us, we answer it as directed by you; “Good morning/afternoon Kendlebell Naas, XXXX speaking, how may I help you?”. When a call comes in we take a detailed message which is then relayed to you by email, text or both. Alternatively, calls can be transferred directly to you or your colleagues, on your Direct Dial or mobile phone number. For some clients, we mange diaries, take payments, log service calls, others simply take simple messages right the way to informing the client that the shop might be closed for 2 weeks over the Summer holidays! Our two week pilot period enables people to see the benefits for themselves. See this Forbes article “The Pros and Cons of Outsourcing” here.
Cost
The costs of our services are clear and easy to understand as we only charge for the calls that we answer, unlike an in-house receptionist. We have 10 different categories (split by call volume starting from 10 messages per month up to 350), each category has a price (including X messages), and an addition per message price up until the next category. Telephone transferring is an addition €30 per month and diary management €35 per diary. All in all in comparison with an in-house receptionist (based on 20 messages per day) our services deliver 47% more time for 22% of the cost.
Results for you!
Our services deliver real life benefits for customer from very simple things like deterring tyre kickers and cold callers, to improving customer experience – we generally answer calls in 7 to 9 seconds. But we also give our clients the opportunity to concentrate without any calls, plus no more silent voicemails or missed calls. This improves morale whatever the team size, which can have a big effect on productivity. According to Bonusly: happy employees raise are 31% more productive, raise sales by 37%, and improve accuracy on tasks by 19%. This is why most whom engage the two week pilot period, stick with our services.
In Conclusion
Kendlebell Naas’ provide telephone answering services that are tailored to your needs and will enable you to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including Voicemail a Dinosaur and Outsourcing for Small Business.
To see the benefits of our services for yourself, get the ball rolling on a Free Trial here.