The new year is here, the first month is behind us. Many are calling this the year of the “Great Resignation”, people are moving jobs, setting up themselves, recruitment is proving difficult. At Kendlebell Naas we believe in offering straightforward solutions. Our call answering services add credibility and scale, but if you are not at the stage of needing a call answering service, what can we do for you? One service we offer is phone numbers; landline numbers and others, and we can easily point calls into your mobile plus if the need arises we can divert into ourselves whether for emergency cover, holidays or as your business grows. Landlines add credibility, localness aids sales!
the quality of being trusted and believed in.
Local numbers & Landline numbers can increase your sales
We provide non-geographic and geographic landline numbers, which are certainly a plus for any business.
Top 5 benefits of local numbers & landline numbers
- Establish a presence
- Gain customer trust
- Business image
- Separate business calls from private – whether day-to-day or going on holidays etc.
- Save on costs
Establishing a presence
We provide non-geographic and geographic landline numbers, which are certainly a plus for any business. More often than not people would rather shop locally, therefore having a local number (or a landline number), particularly if you are primarily in that area is important. E.g. a 045 number in Kildare and so on. The temptation when starting a new business is often to put your mobile number on your website and so on, which might well be fine at the time, but how will that look down the road? Professional? Reliable? Credible?
Gain customer trust
Before a potential customer calls you, they will likely have a look at online reviews, ask friends or colleagues, check out your social media and your website. And on your website what is the contact step, form and/or number. Sometimes the phone number can be a key decision maker. Is a new customer likely to call a mobile number?
Business image
Who you going to call? Before If you are on an Irish site would you call a 0044 number over a 00353? Would you call a local number over another Irish landline number? Would you call a mobile over a landline? Established businesses have landline numbers. Whether you are established or not, why not project this with the aid of a landline phone number? This could put you ahead of a competitor.
Separate business calls from private calls
Keep personal numbers private. Using your own mobile number to accept calls requires publicising your private number. By switching to a virtual phone number, you can protect your personal number, even using the virtual phone number to show on the receivers call ID. This system is also much more attractive to employees who will undoubtedly be hesitant to share their private number with customers.
Save on costs
Making and accepting calls using a virtual international number is more cost effective for you and your callers/customers. Customers only incur the cost of phoning a local number while you can avail of low-cost rates as part of your virtual business number service.
How it works with Kendlebell
Kendlebell Naas can easily set you up with a local number (or free phone) which prices starting from €20 per month plus VAT. When you have your phone number with us, you can easily access our call answering service, as we have control over the number, making for a speedy switch over should the need arise. In many ways engaging our services should be viewed as a “standard” collaboration/outsource. Check out “7 Business Tasks You Can Outsource” here or see Our Three Reasons to Your Telephone Answering here.
Our Services & Customisation
Kendlebell Naas’ provide phone numbers, registered business addresses, 24/7 call answering, with our standard times are: Monday to Friday, 8.30am to 6.00pm. Our services are totally customisable and will enable you and your team to work smarter while saving you money. Landlines add credibility, localness aids sales!
Most businesses are you looking at expanding in 2022, in Kendlebell Naas we aid expansion. We enable companies to expand staffing (servicing) without increasing payroll. Our telephone answering and virtual receptionist services, enable businesses to work smarter. For instance in the case of legal firms, many receptionists in practices do a lot of typing amongst other duties, typing with a phone ringing can be hugely distracting. Distraction can reduce the quality of their work and so on. The ease of access of our services as an overflow or full time can be of huge benefit to businesses in this type of scenario. For most businesses if you were to contact us today, we could expand your team tomorrow.
2022
Looking at the 2022 Hiring Trends and Business Outlook report based on a nationwide survey from Recruiters. Which was conducted in October 2021. A whooping 85% of employers expect to recruit new staff in 2022. According to the CSO our current national unemployment rate is 6.2%, 0.5% higher than the traditional figure. Which means companies may say they are going to expand their staffing. And not be able to. Whereas we can say we will expand your team tomorrow, and do just that. The vast majority of employers (60%) are going to implement hybrid working models, when covid restrictions are lifted. A further 29% plan on implementing different/customised models to suit individual employees and teams. When businesses outsource to us our services centralise the decentralised through our system.
Aon’s Business Risk Index – a survey of 160 businesses found that 60% of employers are unsure about the impact of hybrid working on their businesses’ ability to innovate. Ultimately the success or failure of hybrid working will be based on what is viable for both employers and employees. There will need to be risks taken after covid. Experiments carried out by businesses to see how a hybrid model will work after covid for them.
Risk Free Recruitment
Many businesses are finding recruitment difficult at the moment. But often prospect employers have not looked at out-of-the-box alternatives. Expand your staffing without expanding your payroll. Rather than seeking out a new employee, why not seek out a service? This is where we in Kendlebell Naas come in, our telephone answering and virtual assistant service. Why not let our team become part of yours? We can provide you with access to more team members without the associated costs, risks or hassle. No recruiting and all the stress that entails. Our two week free trial for telephone answering, is essentially risk free recruitment. No risks, no obligation and no cost.
In many ways engaging our services should be viewed as a “standard” collaboration/outsource. Check out “7 Business Tasks You Can Outsource” here or see Our Three Reasons to Your Telephone Answering here.
Kendlebell Naas vs Receptionist
In terms of available hours, our service vs a 9to5 in-house receptionist. We provide 2 1/2 hours more time a day, by finishing earlier, starting later and working through lunch. When annual leave is accounted for, an in-house receptionist works 232 days a year, we operate 252 days a year (as standard). There are certain unaccounted for costs/stresses our service removes: recruiting, training, providing equipment, a location and so on. But simply in terms of hours, for a fraction of the price, we offer via our standard service 770 hours more vs an in-house receptionist. We provide 2,394 hours per year as standard vs. a full-time in-house receptionist working 1,624 hours. Presuming they have no sick days, funerals and general force majeure during the year.
Our Services & Customisation
Kendlebell Naas’ provide 24/7 call answering, but our standard times are: Monday to Friday, 8.30am to 6.00pm. Our services are totally customisable and will enable you and your team to work smarter while saving you money.
Kendlebell Naas – The Perfect Answer.
Additionally see more blogs here, including Remote Working Toolbox, Voicemail a Dinosaur and Outsourcing for Small Business.
2021 has passed, 2022 is here, what steps are you taking this January to improve your business? We have a wide range of customers, from tradespeople to consultants, from one person operations to hospitals, our service is pretty universal. The phone rings and our team of dedicated Personal Assistants answer the call, as directed by the client. Many businesses delegate different aspects of their businesses, telephone answering is no different. Plus our two week free trial enables our clients to dip there toe before the jump on-board with us. Why not delegate to us and grow into 2022 today?
New Years Resolutions
New Years resolutions are easy made, but harder to keep. “I am going to work less this year”. Why not work smarter? “I am not going to answer my phone at lunch this year.” Who is? “I am going to work from home 2 days a week, working reflexy hours.” Who is going to answer your phone within standard hours? “I am going to delegate this year.” Delegate to who?
“Who you are tomorrow begins with what you do today.” ―
Value
We often highlight the cost of our service to prospective clients, that is 30% that of an in-house receptionist. But the real value is in fact the accessibility, whether Monday to Friday 8.30am to 6.00pm or 24/7. And that is solid accessibility, no holidays or sick days, funerals or weddings. Plus there are “hidden” values of delegating your telephone answering needs. We staff so you don’t have to, meaning that your staff can focus elsewhere and not have to do non-core work. Plus you don’t have to interview, recruit and train new staff.
Our team of Personal Assistants handle your calls to to your exact specifications and requirements.
Cost
The costs of our services are clear and easy to understand as we only charge for the calls that we answer, unlike an in-house receptionist. We have 10 different categories (split by call volume starting from 10 messages per month up to 350), each category has a price (including X messages), and an addition per message price up until the next category. Telephone transferring is an addition €30 per month and diary management €35 per diary. All in all in comparison with an in-house receptionist (based on 20 messages per day) our services deliver 47% more time for 22% of the cost. Our Free Trial enables you to see what the service will cost based on your call volume, and enables us to staff this volume going forward.
Free Trial
At Kendlebell Naas, we offer prospective Telephone Answering/Virtual Assistant customers a free trial. And we don’t just offer our free trial just for Christmas or New Year, no. We offer a two week, no cost, no obligation, no risk free trial all year round! Why? To enable people see the benefits for themselves (and/or other staff members). Facilitating focus on core work, which improves though-put, moral, customer experience and lots more. The trial can be easily set up here.
Customisation
When a business delegate to us, our services are totally customisable.
How does the system work? We give you a number to divert to – be that all calls, when busy, when unanswered and so on. The divert options vary dependent on provider, and multiple lines can be diverted in. When that number rings with us, we answer it as directed by you; “Good morning/afternoon Kendlebell Naas, XXXX speaking, how may I help you?”. When a call comes in we take a detailed message which is then relayed to you by email, text or both. Alternatively, calls can be transferred directly to you or your colleagues, on your Direct Dial or mobile phone number. For some clients, we mange diaries, take payments, log service calls, others simply take simple messages right the way to informing the client that the shop might be closed for 2 weeks over the Christmas holidays! See this Forbes article “The Pros and Cons of Outsourcing” here.
In Conclusion
Our services whether telephone answering or virtual receptionist, deliver real life benefits for customer and staff from very simple things like deterring tyre kickers and cold callers, plus improving customer experience. But we also give our clients the opportunity to concentrate without any calls, plus no more silent voicemails or missed calls. This improves morale whatever the team size, which can have a big effect on productivity.
Kendlebell Naas’ provide telephone answering services that are tailored to your needs and will enable you to work smarter while saving you money. Kendlebell Naas – The Perfect Answer. Additionally see more blogs here, including Voicemail a Dinosaur and Outsourcing for Small Business.
To see the benefits of our services for yourself, get the ball rolling on a Free Trial here.