Customer Surveys
The Smart Way to Listen to Your Customers
We Talk to Your Customers. You Get the Data
Kendlebell Naas outsourced customer survey service provides a complete solution for businesses seeking to gather valuable customer feedback. Our team works with clients to understand their specific goals, designing a targeted survey that is then professionally executed through outbound calls to their customer base. We meticulously collect and record the feedback, ensuring a high level of accuracy and data integrity.
This approach is highly cost-effective because it eliminates the need for clients to invest in in-house staff, training, and technology. Kendlebell Naas specialised team and proven methodology ensure that surveys are completed efficiently, yielding a high response rate and actionable data. The result is a comprehensive summary of customer insights that helps businesses make informed decisions and achieve their desired results without the associated overhead of an internal operation.
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What are Customer Surveys?
Customer surveys are a vital tool for understanding your market, measuring satisfaction, and identifying areas for growth. By using a professional service, a business can gain crucial feedback that is objective and structured, which is a significant advantage over trying to manage the process internally.
How Kendlebell Customer Surveys can unlock extra revenue?
Kendlebell Naas customer survey services are a powerful tool for unlocking extra revenue by turning customer feedback into tangible growth. By professionally executing outbound surveys, we gather actionable insights that help you understand what your customers truly value and where improvements can be made. This data allows you to refine your services, address pain points, and enhance the overall customer experience. The result is increased customer retention, as satisfied clients are more likely to remain loyal. Furthermore, the insights gained can reveal opportunities for upselling and cross-selling, as you can proactively offer services that directly meet identified needs. Ultimately, a better customer experience leads to positive word-of-mouth and a stronger reputation, generating new leads and a clear path to increased revenue without the burden of managing the process internally.
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“Kendlebell Naas offers a smooth and professional telephone answering and message service. For us it’s the perfect solution for inbound calls and enquiries and we would recommend them to anyone looking for a similar type of service.”
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"I've partnered with Kendlebell since 2017, through two separate psychotherapy clinics. Throughout this time their service has always been outstanding. They've looked after our booking system during this time from end-to-end; including inbound calls, outbound calls, emails and diary management. Given our field of work, some situations and queries can be delicate, and can require a good base level of knowledge to respond to. Kendlebell Naas have always gone above and beyond to understand our approach, and always apply themselves as professionally as possible. Not only are they professional in their work - they're efficient, quick to respond, polite, and always ready to adapt to change. It's a huge reassurance to have them look after our front of house. Personally, I couldn't recommend them enough!"
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“We have been using Kendlebell Naas services for the past couple of years for our Plumbing business. The use of the phone answering service allows our company's time management to run efficiently, while being able to manage customers and jobs in an orderly fashion. Using Kendlebell Naas has freed up a lot of time spent on the phone, where we can now focus on tasks at hand, in turn keeping our customers happy and our company more profitable. Staff and management are on hand when you need them, no question goes unanswered. Highly recommended for any business, particularly those missing calls or struggling with interruptions.”
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“I have been working with Kendlebell Naas for over 10 years. They have been a vital part in helping my business grow and from a single person clinic to a busy 6 person clinic. They are always professional and helpful and contribute to the smooth running of my business.” “Using Kendlebell Naas ensures that my calls are always answered by a real person instead of a voicemail. My customers often comment on how professional the girls that answer the phone are. My diary is updated in real time, so I never miss a call from 8am to 6pm. It is a much more cost-effective solution for my business, and it allows me to get on with my business of seeing clients.”
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“We have been using Kendlebell Naas diary management services for many years now. They are an invaluable and integral part of my business. We find them to be highly efficient and organised, phone answering, diary planning, message taking and replying is all handled very well, thus freeing up time for us to concentrate on our core business. The services they provide are essential for any business who has a volume of P2P interactions, they even send end of day reports so we can track who called and when. We absolutely recommend them as a valuable resource for any business.”
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“Working with Kendlebell Naas, since 2015, and they have been an absolute pleasure to deal with during all this time. Their professionalism, attention to detail, and genuine commitment to excellence truly set them apart. Kendlebell Naas go above and beyond to ensure that every request from our team is completed in a timely manner and to the highest standard, and their positive energy makes collaboration effortless. I highly recommend Kendlebell Naas to anyone looking for reliability, creativity, and top-notch results.”
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“We’ve been using Kendlebell Naas’ Call Answering and Diary Management service, we find the service really good. My only regret is that we didn’t start with them years ago. They are extremely flexible and easy to work with. They are that extra staff member you need when you’re busy. That extra hand when your phones are hopping as a small business this is essential to our development and for this, I can’t thank Ross and his crew enough for. We will be using them for a long time to come.”
