Kendlebell Naas appoint Ross Hamilton as Sales & Marketing Manager
Kendlebell Naas are delighted to announce the appointment of Ross Hamilton to the position of Sales & Marketing Manager. Ross joins the company having spent 9 years working with Progressive Genetics. Ross held the position of Marketing Executive with Progressive, Ireland’s Leading cattle breeding company . Before working for Progressive, Ross attended Waterford Institute of Technology. While there he graduated with a 1:1 in International Business.
Ross is “very excited to be joining the Kendlebell Naas team. I am looking forward to bringing my Social Media Skills, and other expertise to Kendlebell. For me client experience will be a big part of this new and exciting role.”
Remote Working
Tony Clarke, Managing Director of Kendlebell Naas commented “Ross joins Kendlebell Naas at a time when remote working has become the norm. There was a drop in call volumes in the first 3 months of lockdown. However, our business has increased as more companies commenced remote working and needed to outsource their telephone answering. As remote working has now become more mainstream , our services are really in demand”.
Kendlebell Naas
Kendlebell Naas is a medium sized call centre offering totally customisable Telephone Answering, Service Desk & Helpdesk solutions. At the moment, there is a wide client base, featuring businesses from hroughout Ireland and the UK. Who uses Kendlebell Naas? There are many reasons to use Kendlebell Naas. But it is fair to say, our services are particularly popular with Physios, Solicitors & professional services Property Management Companies and Tradespeople.
For some customers we process enquiries, log service calls, take orders, make appointments, process payments, provide a business mailing address and lots more! The majority of our clients avail of our service during office hours 8.30am to 6:00pm, but some use us as an overflow service to answer calls when they cannot do it. We also offer a full 24 x 7 x 365 service where needed.
Kendlebell offer a No Cost No Obligation Free Trial of their service to prospective clients.
Outsourcing for small business
Running a small business is not easy and you will be faced with many challenges each day not least of which is making the sale. As business owners we use several tools to help us develop leads including networking, our website, advertising, google and Pay per click amongst others.
Thankfully, there is a wealth of information and experts available to help us to develop sales tools and strategies which assist us in achieve our targets, but one thing businesses often overlook is the importance of making sure they answer their telephone calls. Seems obvious but think about the businesses you call who do not answer the phone when you call them.
Of course, many businesses use voicemail, but It might surprise you to learn that, according to Forbes Magazine, 80% of callers do not leave a message after being sent to voicemail. Think about the sales opportunities that are missed by using voicemail and can you really put your hand on your heart and say that every voicemail message is responded to and that by the time you get back to the caller they have not spoken to your competitors.
Missing calls not only impacts your sales figures it also impacts on your caller’s customer experience and customer retention. Fergal Quinn, the successful Irish entrepreneur spoke about the boomerang principle in his book” Crowning the Customer” and getting customers to come back every time they needed groceries. The same principle applies to all goods and services. If customers have a great customer experience they come back, and part of that customer experience is having a friendly and professional voice answer your phone calls when you call.
A lot of larger businesses will have dedicated customer service departments who provide this type of customer service, but most small & medium sized businesses do not have the resources to offer this level of service or can have peak times in their business where the level of calls is impossible for them to handle internally. So, what is the answer?
Outsourcing your customer service function to Kendlebell Naas can solve this issue immediately and costs a lot less than many businesses think. You can save up to 70% of the cost of hiring a fulltime employee and you do not have to worry about PAYE/PRSI, Holidays, Lunch and Coffee breaks or unplanned absenteeism. We have it all covered.
Kendlebell Naas offer a range of services including
- Telephone Answering & Message Taking
- Virtual Receptionist Services
- Service Desk Solutions
- Enquiry Handling
- Order Taking
- Diary Management and appointment booking
At Kendlebell Naas we have many years of experience of handling customer service for a range of businesses across a wide spectrum of industries from retail to pharmaceutical, white goods to medical & professional services, customising our service to meet their exact needs.
Our Professionally trained PA’s work on your behalf to deliver your customer service and experience.
Not convinced that outsourcing your telephone answering will work for your business, you are not alone. Many of our existing clients were reticent about handing over their customer service to an outsourced contact centre when they spoke to us. That is why we offer all new clients a No Cost No Obligation Free Trial of our inbound services. This allows you to ensure you are dealing with a trustworthy company. To find out more about our Free Trial call Tony on 1800 844750 or visit us online at www.kbvo.ie/free-trial.
Never Miss an important Call again.
Calls from new or existing customers are the most important calls a business can receive. Most companies spend on websites, SEO, and other marketing to promote their business but often do not answer some of their calls.
Quite often, one sale a month through your Phone Answering & Message Taking Service means it pays for itself. Using the Kendlebell Naas Business Phone Answering & Message Taking Service, when you are busy in the office and are unable to answer the phones, Kendlebell Naas answer your calls, and take a detailed message which is relayed to you instantly
Missed calls = Missed Opportunities = Loss of revenue.
Save up to 70% on receptionist costs
Hiring a Receptionist or having one of your staff multitask as a receptionist with other duties can cost over €25000 per annum. You then must factor in annual leave, absenteeism, coffee breaks and lunches etc. Having to answer calls while you are working on another task can be very distracting and break concentration levels.
Using Kendlebell Naas to answer your phone calls can save you up to 70% of these costs. We operate a sliding scale of tariffs always ensuring you are on the most cost-effective tariff each month. We appoint 2-3 personal assistants to answer all your calls in your business name, so you never miss a call. You never need to worry about staff cover for annual leave, unplanned absences etc. Our PA’s have you covered.
Free Up Time for Your In-house Team to Generate Revenue and Grow Your Business
A Business Phone Answering & Message Taking Service filters and forwards calls, so that you can screen calls during busy periods or times when you need to focus on working without distractions. We relay messages to you and your colleagues by SMS & Email so that you can react instantly to the important messages and leave less important calls until later. We even send you an ends of day summary to remind you of the messages you have received that day.
Our phone answering service can handle many of your routine enquiries, allowing you and your team to concentrate on growing your business.
Personalised Service for Each Individual Company
Your phone answering service should be able to customise the service to meet your exact needs. You might require information form each caller such as what product or service they are interested in, they might require prices or delivery information. At Kendlebell Naas we encourage you to communicate regularly with your PA’s giving them service briefings, product descriptions and other information, which allows the agents to handle callers’ queries and without ever interrupting you in the office.
Allows you to compete with larger competitors
Using a Telephone Answering Service can create the illusion that your business is a larger enterprise. With 2-3 PA’s answering your calls, callers can get a different PA each time they call. This creates the impression that they are sitting in your office and gives callers a sense of the size of your business.
Pay as You Go model
Your Business Phone Answering & Message Taking Service should invoice on a “Pay as You Go” model. You should only be charged for the calls they handle and messages that they relay. The costs should be variable with a low fixed cost and a range of volume related charges. Kendlebell Naas use this model for clients and we have no hidden charges. Our website price calculator allows you to calculate the cost of the service for various call volumes. Check it out at www.kbvo.ie/prices
Increases Productivity of Your Staff
Research shows that telephone calls are one of the single biggest distractions staff face while at work. The time wasted is not the time it takes to answer the call, it is all the time it takes to get yourself back into the swing of your work having handled the call. A Business Phone Answering & Message Taking Service can field all your calls, to allow you and your staff to concentrate on important revenue generating tasks.
Increase your revenue.
With time freed up for you and your staff to work on revenue generating tasks you can see an increase in sales & profit. One of our clients operating in medical services saw his busines grow by 30% over a period of 3 months. His calls used to go to voicemail when he was with a patient and using Kendlebell Naas to answer his calls and make his appointments freed up an hour a day that he could spend in front of patients. Missed Calls = Lost revenue
About Kendlebell Naas
Kendlebell Naas first opened its doors in October 2007. Since then, they have established themselves as the outsource partner of choice for a multitude of small and large business throughout Ireland & the UK. We count among our customers some of the largest companies operating in the White Goods, Pharmaceutical, Medical, Waste Disposal and other industries. We have a blend of services which we also offer to small businesses to help them compete and grow
Business Telephone Answering / Message Taking.
Virtual Reception services
Diary Management Services
Customer Helpdesk / Order Taking
Tony Clarke of Kendlebell Naas talks about their commitment to customers who use their Telephone Answering, Virtual Receptionist and Service Desk Solutions during the Covid pandemic.