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What To Look For From Your Call Answering Service

Are you getting the most from your telephone answering service? Here are some things to look out for…


  • Are all of your calls answered in YOUR BUSINESS NAME
  • Are their staff fully trained professionals? Your calls should be treated as important and be handled by properly trained PA’s.
  • Does your answering service provide the service directly themselves or do they outsource?
  • Does your service customise the service to meet your exact needs? No two businesses are the same so a “one size fits all “service may not suit your business needs.
  • How does your service relay messages? Your message should be relayed to you instantly the way you want them by SMS Text or Email. They should also be able to offer Virtual Receptionist Services which allow calls to be transferred to your DDI (direct dial in number), alternate landline or mobile phones? What are the normal working hours that your service operates? Do they take calls during lunch hours? Can they provide extended hours and a full 24 x 7 x 365 service?
  • Does your service send you a free end of day report giving details of all messages received that day?
  • Does your service screen calls that you don’t want to pay for? i.e. Cold Sales Calls.
  • Does your service only answer limited questions on your behalf or put a time limit on the length of calls?
  • Can your service provider provide additional services if you want them?
  • Some providers provide a range of services which complement their Telephone Answering Services such as Business Accommodation Address, Diary Management, Appointment Setting, Enquiry and Order Processing, Payment Processing, Outbound Calling, Information Lines, Geographic and Lo-call Numbers.
  • Does your Service provider manage your costs for you, ensuring that you pay lower tariffs when call volumes drop and that you are always on the most cost effective tariff?