Diary management – How to increase your income and Customer Service
You know the feeling? You are in the middle of a patient treatment and your landline or mobile phone rings. Of course, you cannot answer it during a treatment, but it could be a new patient enquiring about a series of treatments or an existing patient wishing to make or rearrange an appointment. So, it goes to voicemail and the caller may or may not leave a voicemail (70% of people do not leave voicemails). They are in pain so the call the next clinic listed on Google.
Many sole practitioners cannot justify employing a full-time receptionist. It can cost €25k + in salary and you may not have enough work to keep them busy. That is where Kendlebell Naas comes in. Our telephone Answering and diary Management Service saves you up to 70% of the cost of employing a full time receptionist and your calls are answered from 8:30 to 6:00 Monday to Friday including lunch hours> Our fully trained PA’s have access to your online diary management system ( we use a range of software including Cliniko, TM2 & TM3 and even Google Diaries) and they can make and change appointments immediately for your patients. You get a text message as well telling you that an appointment has been made.
We can give prices, precise location details and other information to callers. If you require, we will even call your patients the day before to remind them of an appointment.
What are the benefits of a Diary Management service?
- You create a great first impression of your practice – so much more professional than voicemail.
- You never miss a call – remember each call has the potential to generate income on your behalf – it may be too late when you call back later.
- Cancellations cost money, so a service that fills the gaps with those on a waiting list, can increase your revenue instantly
- There is no long list of call backs at the end of the day giving you better work life balance
- You have no worries about time off, holidays, payroll and all the associated headaches of having an employee.
This service is ideal for medical and health practitioners and anyone running their business by appointment. Worried about outsourcing your call answering, then try us for free. We offer a No Cost No Obligation Free Trial of our Service which allows you to experience the multiple benefits at no risk.
Call Kendlebell Naas on 1800 844750 now to set up your free trial or use our “Price Calculator” on www.kbvo.ie/prices to get costs.