LINDE

Linde Customer Satisfaction

  • Did you contact the switchboard or the Primary Number
  • When contacting/contacted by our service desk, how satisfied were you with the way the call was handled
  • Do we deliver service promised at time of placing the call
  • How satisfied were you with the level of communication provided between the original service call and arrival of the engineer on site
  • How satisfied were you that we met out ETA (estimated time arrival)
  • When dealing with our engineer, how well did they represent Linde as a company?
  • Whilst carrying our work on your site, how professional were we on a scale of 1 to 5 with 5 being very professional and 1 being not very professional
  • How satisfied were you with works completed?
  • Prior to leaving the visit, how satisfied were you that we informed you of the status of work and any necessary next steps?
  • Please rate on a scale of 1-5, with 5 being very satisfied and 1 being very unsatisfied, how satisfied you were with our total service offering?
  • Based on your experience with Linde, how likely is it that you would recommend us to other businesses on a scale of 1 to 5 with 5 being very likely and 1 being not likely at all.